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Job summary

Main area
PPQ Administrator
Grade
Band 3
Contract
Fixed term: 6 months (To cover secondment)
Hours
Full time - 37.5 hours per week
Job ref
351-CEN2337-CL
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Admin Clinical Services Leyland (C)
Town
Leyland
Salary
£24,937 - £26,598 pa
Salary period
Yearly
Closing
28/10/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Planning, Performance & Quality Administrator

Band 3

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Leyland House.

Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour.

Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.

Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this. 

An employment history outside of the NHS will be considered however your application must prove you work in line with our core values:
•    We are approachable and show compassion
•    We actively listen to what people need and proactively offer support
•    We pay attention to our own wellbeing and the wellbeing of others
•    We celebrate success and provide feedback that is sincere and genuine.
Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed. 

Main duties of the job

The post holder will have a key role in maintaining systems and databases to support service planning and the monitoring of performance and quality indicators for services. This will involve data input, ensuring accuracy of data, the retrieval of data and information by running queries and producing reports as required.  

The post holder will also support the organisation of clinics, education and training programmes, promotional and marketing events as required. 

The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision

The post holder will provide support and day to day supervision of Clerical Officers and act up on behalf of the Administration Team Leader as required

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role

Person specification

Education/ Qualifications

Essential criteria
  • 5 GCE’s grade C or above in including Mathematics and English Language or equivalent
  • ECDL or equivalent
  • NVQ 3 / RSA Grade 3 or equivalent

Knowledge

Essential criteria
  • Knowledge of NHS
  • Knowledge of LSCFT policies and values
  • Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
  • Knowledge and awareness of working with people making health related changes
  • Knowledge of effective admin systems and ability to apply to work

Experience

Essential criteria
  • Data inputting and checking
  • Working in a customer services environment, dealing with individuals face to face and by telephone
  • Administration of meetings – organising, minute taking.
  • Diary management
  • Supervision of staff

Skills & Abilities

Essential criteria
  • High level keyboard skills.
  • Ability to prioritise workload
  • Ability to work under pressure & to deadlines
  • Ability to work as a team member

Personal

Essential criteria
  • Analytical
  • Adaptability to change
  • Use initiative
  • Confidentiality

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Donna Whalley
Job title
Admin Team Leader
Email address
[email protected]
Telephone number
01772 777951
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