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Job summary

Main area
Administrator
Grade
Band 3
Contract
Bank
Hours
Flexible working
Job ref
824-BANK-LIT1491
Employer
Central London Community Healthcare NHS Trust
Employer type
NHS
Site
Brent Community Rehab
Town
London
Salary
£14.26 Basic pay + HCAS + 12.07% Holiday pay
Salary period
Hourly
Closing
25/11/2025 23:59

Employer heading

NHS

Bank Administrator

Band 3

Welcome to Central London Community Healthcare (CLCH)

At CLCH, we proudly serve as a beacon of compassionate community healthcare across 14 vibrant London boroughs — Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster, Hillingdon, Sutton, and Kingston — as well as Hertfordshire. We bring care closer to home, embracing the rich diversity of these communities with dedication and heart.

Recognised as a Good provider by the Care Quality Commission and celebrated among the top NHS employers, we are united by a shared passion: empowering our community health professionals to deliver care that truly makes a difference.

We are deeply committed to fostering an environment where every member of our team feels respected, valued, and inspired—a place where fairness, kindness, and inclusion blossom. Our culture is rooted in the principles of the NHS People Plan, Our NHS People Promise, and our own strategic Equality values and objectives, guiding us to create a truly supportive and inclusive workplace.

Together, we build a caring community where the warmth we show one another shines through in every life we touch.

Job overview

Central London Community Healthcare are currently seeking a Band 3 Bank Administrator  

The post holder will work alongside our clinical coordinators, and the temporary role is to support specifically with a waiting list project

The post holder will provide a comprehensive and high quality administrative support to the team. 

The post holder will be supporting a short term project which will involve receiving phone calls, booking appointments, updating waiting lists and communicating appointment related information to patients/carers.

Main duties of the job

  • To provide a full range of administrative support to the STARRS Service to enable the team to prepare for and carry out a range of clinical and non-clinical activities.
  • To work independently and under supervision, assisting other administrators within STARRS and the single point of access (SPA), sharing work and providing cover to leave purposes where necessary.
  • To assist senior staff in planning, coordinating, delivering and evaluating the Rehabilitation service.
  • To work in a collaborative manner, including liaising with other agencies, such as social services, GP's, care managers and voluntary organisations to ensure a seamless health care delivery for patients

Working for our organisation

Just as we care about our patients’ well-being, we care about yours!

We can offer you:

  • A comprehensive induction into the community service followed by a local induction to introduce you to the role
  • Car lease scheme(only available for Band 5 and up)
  • Flexible working options
  • Annual travel card loan
  • Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Detailed job description and main responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person specification

Education/Qualification

Essential criteria
  • Evidence of good general education to GCSE Level or equivalent in English and Mathematics
  • NVQ level 3 or equivalent
Desirable criteria
  • Administrative / Office management qualification

Experience

Essential criteria
  • Customer care or administrative experience
  • Understanding of the NHS
  • Good IT skills-word, excel, publisher, PowerPoint processing
Desirable criteria
  • Experience in working an NHS setting

Skills & Knowledge

Essential criteria
  • Ability to meet tight deadlines

Employer certification / accreditation badges

Sunflower Hidden DisabilitiesNo smoking policyAge positiveCare quality commission - GoodNHS Pastoral CareDisability confident committedAccredited Living Wage EmployerStonewall 2023 Bronze

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Webber
Job title
Team Lead
Email address
[email protected]
Telephone number
07551134010
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