Job overview

As a clerical administrator you are responsible for welcoming patients to the department, updating patient details on the system, registering new patients and adding their referrals and relevant documentation on to the Trust patient administration system (CareFlow) and booking follow-up appointments. The team support outpatient activity through the provision of a high quality, patient/ customer focused service.

Clerical Administrators are responsible for ensuring that clinic outcomes are actioned effectively and in line with standard operating procedures and policies as appropriate and also ensuring patient referrals are added on to CareFlow within 24 hours. 

The Outpatients reception operates Monday to Friday 8am-6:00pm, and the successful candidate will be required to work on rota to ensure that the reception desk in manned between these hours Monday – Friday.

This is a busy and varied role, and the post holder must possess excellent administration and communication skills. The successful candidate will be enthusiastic, willing to learn, eager to be an effective part of a friendly team, and able to use their initiative.

The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service. Any review will be undertaken in conjunction with the post-holder

Main duties of the job

The post holder will work as part of a team to support the efficient running of the Outpatients Department and to work closely with the Clinic Administrators and Medical Secretaries to ensure the timely preparation of case notes for all outpatient appointments. As a clerical administrator in Referrals and Bookings you will cross cover across outpatients, and also work within the new referrals team. On outpatient you will be welcoming patients into the department, ensuring all patients are checked in and out and that future appointments are booked. When working with the new referrals team, you will support the administrative process of registering outpatient referrals.

All aspects of administration will be conducted according to Standard Operating Procedures (SOPs) and trust policies. The post holder will be required to work on a rota alongside other team members, ensuring that the reception desk is manned during the operational hours of the Outpatient Department.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.