Job summary
- Main area
- Specialist Medicine
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-HCSW020126
- Employer
- University Hospital Southampton NHS Foundation Trust
- Employer type
- NHS
- Site
- University Hospital Southampton
- Town
- Southampton
- Salary
- £27,485 - £30,162 Per annum - pro rata
- Salary period
- Yearly
- Closing
- 23/01/2026 23:59
- Interview date
- 26/01/2026
Employer heading
Digital Health Care Assistant
Band 4
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
An exciting opportunity to join our IBD team at UHS. The service provides complex, long-term care to patients with chronic conditions requiring ongoing management, coordination and multidisciplinary input.
This post is integral to ensuring that this care is delivered safely, efficiently and compassionately.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed job description and main responsibilities
Act as a single point of access to patients who are being registered to use My Medical Record as part of their care
Proactively support and coordinate for the overall needs of patients who are on a digital virtual care pathway using own judgement and escalating to the relevant practitioner as necessary
Support and coordination of patients on virtual pathways
Please note that this is a 5 day service
Person specification
Qualifications / training required
Essential criteria
- NVQ or apprenticeship Level 3 in Health or equivalent experience
- Numeracy skills and Literacy skills at level 2 (or equivalent).
Desirable criteria
- Keyboard skills
- IT literate
- Proficient in use of Hospital systems
- Experienced and competent in additional clinical skills, as per job description.
Previous or relevant experience necessary
Essential criteria
- Proven experience in a caring role
- Understanding of acute hospital environment and the role of SHCA
- Previous experience of working with the general public
- Experience of using a computer
Desirable criteria
- Previous HCA experience
- Experience working with diverse audiences (eg. volunteers, patients and/or community groups).
Aptitudes and skills required
Essential criteria
- Ability to communicate with wide range of people
- Ability to work as a team member
- Ability to work under own initiative and prioritise workload
- Ability to adjust to pressures of job
- Good interpersonal skills
- Willingness to undertake further training
- Strong interest in digital/IT
- Experience of dealing with non-routine and complex problems, able to progress chase
- Interest in new ways of working and supporting clinical teams during periods of change
- Patience, dependability and motivation shown
- Be able to take instruction / directions
- Aware of personal limitations
- Able to question appropriately
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenny Wyatt
- Job title
- Clinical Nurse Specialist
- Email address
- [email protected]
- Telephone number
- 02381 204965
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