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Job summary

Main area
NOE CPC - CMSP
Grade
Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
173-01526-COR
Employer
Leeds and York Partnership NHS Foundation Trust
Employer type
NHS
Site
Don Valley House
Town
Sheffield
Salary
£55,690 - £62,682 Per Annum
Salary period
Yearly
Closing
26/01/2026 23:59
Interview date
11/02/2026

Employer heading

Leeds and York Partnership NHS Foundation Trust logo

Senior Implementation & Adoption Manager

Band 8a

Job overview

An opportunity has arisen for a Senior Implementation and Adoption Manager to join our nationally renowned organisation providing procurement services to the NHS.  As the Senior lead for the Implementation and Adoption (I&A) Team, you will be supporting the Head of I&A to deliver objectives and KPIs whilst working within the Facilities & Office Solutions (F&OS) function of NHS Supply Chain, supporting customers and suppliers to make the best use of the services that NHS Supply Chain can offer across the F&OS categories. 

The role involves the day to day management of the Implementation & Adoption Teams’ Activities involving the promotion, development and management of the national programmes at NHS Trust level, engaging with stakeholders to implement and maintain the development of service delivery to their trusts. Key Accountabilities include delivery of a national savings programme, management of the stakeholder accounts, compliance with national NHS directives, understanding buying patterns within end user groups and working with category specialists within our organisation to develop future service options ensuring products being proposed meet with customer requirements and feeding back insights to the customer team.

Main duties of the job

You will oversee the support of customers in the planning and delivery of both contract uptake and change management in the use of our multi-framework portfolio ensuring best practice in the delivery of quality products and value for money. The role involves reporting responsibilities on both team activities and deliverables, mapping commercial uptake and savings delivered.   The postholder will act as an interface between our organisation, NHS trust customers, our category management team, the customer management team at SCCL and our Suppliers to promote the benefits available from our organisation.

You will work closely with our Data Analysts and Procurement Specialists to utilise the opportunities for both savings and innovation they identify and to help identify and deliver both quality and cost improvement initiatives to customers to improve the value delivered from the services provided to the NHS on a national basis.

You will be supporting the Head of Implementation & Adoption in managing the relationships between F&OS and other NHS organisations such as NHS Trusts, ICS Groups, NHSE, SCCL and other healthcare organisations. This role will provide an additional interface between these organisations and the customer management team at SCCL to promote the benefits of the organisation and support efficient communications at all levels to ensure uptake of opportunities thereby effecting change.

Working for our organisation

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. 

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.

Detailed job description and main responsibilities

You will manage the day to day activities of the I&A Team and provide support and advice to the team where necessary on development of projects and thereby savings and improvement opportunities.  You will manage the day to day activities related to the National Healthcare Uniform project as a priority, providing reporting data when needed on activities and reporting to management meetings on uptake. 

You will provide a source of both commercial product knowledge and implementation support activity to the NHS Trusts, with focus on engaging the new ICS organisations whilst capturing customer insights for feedback to the internal teams to align policy objectives and prioritise service development initiatives.  You will be key to identifying and developing new initiatives for the wider team to pursue.

You will be a highly motivated and enthusiastic individual, with a passion to make a positive difference within our NHS.  You will function as part of a wider team but will be comfortable working alone without direct supervision.

You should be able to demonstrate strong personal skills, a sound understanding of public procurement, together with both experience and enthusiasm for developing functioning relationships across a wide customer base. Whilst being a good communicator, you will have a strong customer focused ethos and broad commercial acumen.

The role requires you to provide a source of customer interaction and engagement, to develop commercial product knowledge, contractual understanding and implementation support activity to the NHS Trusts whilst managing the day to day activities of our team of Implementation and Adoption Specialists and providing category support to our Procurement Colleagues.  You will be expected to provide both product knowledge to our customer base and customer insight and feedback to support our team colleagues; to support the aligning of policy objectives and prioritising service development initiatives.  Identifying and evaluating opportunities to progress procurement productivity and deliver on the overall NHS efficiency plans to the NHS Customer base on behalf of the NOE CPC as part of the NHS Supply Chain Operating Model within the function. 

Reporting to the Head of Implementation and Adoption and working as part of the wider team covering England, you will:-

·         Be responsible for engagement with a range of NHS Trusts from which you will identify potential opportunities to expand the existing market share of our framework agreements and deliver best value options to the trusts.  This will require ongoing engagement and interaction with customers ensuring timely responses and appropriate advice is given. 

·         Provide a source of product expertise to our customers, delivering on sales, developing initiatives and implementation of individual category projects. 

·         Identify and evaluate opportunities to progress procurement productivity and efficiency plans on a national basis and manage activity with the wider team. 

·         Be responsible for managing existing customer needs and developing new customer requirements across the NHS Trusts supporting existing users and developing new business opportunities across the wider sustainable groups. 

·         Provide additional support to the Head of Implementation & Adoption managing the deliverables from the wider team and developing category initiatives with the procurement team whilst working with the Suppliers to deliver projects. 

·         Provide support for liaison with colleagues at SCCL ensuring all deliverables are met in a timely manner and engage when necessary with the Head Office team.

Person specification

Qualifications

Essential criteria
  • Degree level education or related experience in a similar field
  • Business management qualifications (or working towards) or demonstrable knowledge and experience in a related area.

Skills

Essential criteria
  • Procurement understanding and the ability to benchmark and manage data is essential.
  • Ability to manage data, producing charts and benchmarking is essential.

Experience

Essential criteria
  • Previously working in a customer facing, commercial environment, working with Suppliers and NHS trusts.
  • Sales and customer relationship experience with the ability to credibly communicate and negotiate at all levels including very senior management and to engage at board level with support.
  • Proven experience of bringing a project to fruition, delivering service improvements and cost benefits with evidenced savings.

Knowledge

Essential criteria
  • Knowledge of the NHS, its structures and workforce would be advantageous and also some knowledge of Procurement, its structures and regulations.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyWhite RibbonAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Liessa Newnham
Job title
Head of Implementation & Adoption
Email address
[email protected]
Telephone number
07815 923276
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