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DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES

·       To lead and engage others in clinical Quality Improvement initiatives 

·       To identify and achieve key performance indicators relating to the post

·       To work alongside stakeholders to deliver on a range of projects

·       To retain oversight and responsibility for using the QICA methodology in service development, audit and evaluation.

·       Ensure a coherent, shared and integrated approach between different disciplines and where applicable work collaboratively with other services

·       To be accountable for quality service delivery and the improvement of

COMMUNICATION AND RELATIONSHIP SKILLS

• Provides and interprets complex information, including of a sensitive nature. Reports on performance management relating to targets and operational activities, namely those relating to service development and quality improvement
• Delivers training on complex processes and technologies relating to service development initiatives
• Uses highly developed negotiation and communication skills to navigate difficult conversations, meetings and operational challenges
•  Co-ordinates and communicates across multiple disciplines/services/agencies

PLANNING AND ORGANISATIONAL

• To develop, lead and organize the management and meetings associated with quality improvement
• To disseminate outcomes of projects locally and within the wider professional communities
• To support and engage staff in the undertaking of service development projects
• Provide leadership in the context of service development
• To manage own workload under the supervision of the Centre Manager, delegating responsibilities for specific tasks to administrators, practitioners and other professionals as required
• To be visible to all staff, patients and carers to be able to respond to requests for project support.
• Provide professional advice and guidance at a senior level within the service group.
• Contribute to service planning and development inline with the Trust’s strategic objectives
• Participate in and initiate working groups within the Trust using projects to drive policy formation and change

ANALYTICAL AND JUDGEMENTAL SKILLS

• Establish appropriate methodologies to produce complex data that can be used to affect change/development
• Identify relevant information/metrics/performance indicators relating to local and trust quality targets
• Develops complex strategies and evaluation processes that facilitate comparisons of a range of options relating to service delivery
• Uses incidents and route cause analysis to identify trends and translates this into corrective and preventative actions
• Identifies opportunities for development

RESPONSIBILITY FOR PATIENT/CLIENT CARE

·       To ensure the radiotherapy and SACT services deliver high quality evidence-based care to all patients.

·       Keeps up to date with contemporary trends in treatment deliveries and patient care

·       Demonstrate personal and professional skills, including emotional intelligence which can be adapted to the needs of a diverse range of adult cancer patients

RESPONSIBILITY FOR POLICY/SERVICE DEVELOPMENT

·       Conforms with trust governance in relation to service development and policy writing

·       To be accountable for adherence of staff to relevant policies in relation to service development and QICA processes

·       To lead/participate in project management and service development and to implement outcomes in line trust policies

·       Work alongside governance teams to monitor and co-ordinate the implementation of policies and systems

·       Advanced knowledge and skills in the use of digital systems to create methods of collecting evidence and presenting.

·       Ensure policies are conformed with through appropriate training and education

·       Support radiotherapy and SACT leads in the implementation of clinical improvement work.

·       Author and contribute the development of protocols, standard operating procedures and/or clinical guidelines driven by project outcomes and evidence-base.

RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

·       Works with the Centre Manager to identify financial implications of any project during the planning phase and monitors associated budgets

·       Ensures trust policy is complied with in regard to procurement of resources relating to projects and that costs are justified

·       Ensures tracking and maintenance of resources associated with projects under their management

·       Contributes to the development of business cases where required

RESPONSIBILITY FOR HUMAN RESOURCES

·       No direct line manager responsibility but will support and train radiographers, nurses and clinical support workers in the context of their involvement with service development projects

·       Coordinate with the centre manager and service leads regarding availability of staff to support with projects

RESPONSIBILITY FOR INFORMATION RESOURCES AND ADMINISTRATIVE DUTIES

·       The post holder will record personally generated information and ensure a system is in place- compliant with best practice in data management and Trust policies- to record, collate, process and store information on projects and associated data

·       The post holder will maintain departmental databases as appropriate according to radiotherapy and SACT processes and may assist in the proposal, development, implementation and training of these processes.  

·       Collates, interprets and presents data and information from clinical and administrative processes, ensuring this is adapted to the target audience

·       Will generate reports, project write-ups and presentations

·       Facilitates the sharing of project outcomes with the wider scientific community, nationally and internationally.