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Crynodeb o'r swydd

Prif leoliad
Deputy Head of Operations
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
278-DHOO-0126-LH
Cyflogwr
South East Coast Ambulance Service NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Paddock Wood
Tref
Paddock Wood
Cyflog
£55,690 - £62,682 p.a. AFC Section 2
Cyfnod cyflog
Yn flynyddol
Yn cau
08/02/2026 23:59
Dyddiad y cyfweliad
23/02/2026

Teitl cyflogwr

South East Coast Ambulance Service NHS Foundation Trust logo

Deputy Head of Operations – Paddock Wood

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Trosolwg o'r swydd

We are pleased to invite applications for the role of Deputy Head of Operations (DHoO) for Paddock Wood, an exciting opportunity to support the ongoing transition to our new Clinical Operating Model and help shape the future of operational leadership within the division.

As Deputy Head of Operations, you will play a key role in delivering high‑quality, safe and effective services across the Operating Unit. You will support the Head of Operations in leading teams, driving performance, strengthening clinical and operational oversight, and embedding the divisional approach. This is a pivotal leadership position at a time of significant improvement and development across the service.

Prif ddyletswyddau'r swydd

The Deputy Head of Operations will:

  • Provide day‑to‑day leadership and oversight across Paddock Wood
  • Support the delivery of the divisional approach, ensuring consistent standards and high‑quality care
  • Lead and develop OTLs and operational teams through change
  • Work closely with the ACL, HOoS, DHOoS and wider leadership teams
  • Drive proactive operational performance, workforce planning, wellbeing and culture
  • Support incident and risk management, quality governance and escalation pathways
  • Champion continuous improvement and service resilience

This role requires a leader who is confident, visible, influential and committed to supporting colleagues through transition while maintaining safe and effective operational delivery.

Colleagues who previously interviewed for DHoO roles as part of the Organisational Change process are not eligible to apply for this position.

This ensures fairness, transparency and consistency with the agreed organisational change approach.

Gweithio i'n sefydliad

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

We welcome applications from individuals who can demonstrate:

  • Strong operational leadership experience
  • Ability to lead teams through change with compassion and clarity
  • Excellent communication, decision‑making and problem‑solving skills
  • A focus on proactive leadership and collaborative working
  • Commitment to delivering high standards of patient care and staff experience
  • Confidence in managing performance, quality and governance
  • Ability to build trust, influence others and deliver results

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Professional knowledge acquired through Degree supplemented by Diploma Level specialist training, management qualification, or equivalent knowledge and experience.
  • Full, driving licence, valid in the UK and with no more than 3 penalty points.
  • Evidence of post qualifying and Continuing Professional Development.
Meini prawf dymunol
  • Qualified Tactical Commander, or willing to complete within the next 12 months.
  • Have completed, or be willing to complete, Blue Light Driver Course to enable a response to a Major or Critical Incident

Knowledge

Meini prawf hanfodol
  • Must have an understanding of the background to, and aims of, current Healthcare Policy, and appreciate the implications of this on engagement.
  • Should have an appreciation of the relationship between the department of Health, NHS England, and individual provider, and commissioning organisations.

Experience

Meini prawf hanfodol
  • Experience of managing and motivating a team and reviewing performance of the individuals.
  • Experience of undertaking formal investigations and hearings.
  • Experience in producing reports and analysing data to support decision making and recommendations.

Skills

Meini prawf hanfodol
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with Staff on difficult and controversial issues
  • Working knowledge of Microsoft Office with intermediate keyboard skills.
  • Demonstrated capability to plan over short, medium and long-term timeframes, and adjust plans and resource requirements accordingly.
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
  • Take decisions on difficult and contentious issues where there may be a number of courses of action.

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Gofynion ymgeisio

Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Andy Rowe
Teitl y swydd
Divisional Director of Operations
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg