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Crynodeb o'r swydd

Prif leoliad
Complaints and PALS
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
351-CS2860-LW
Cyflogwr
Lancashire & South Cumbria NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Sceptre Point
Tref
Preston
Cyflog
£24,937 - £26,598 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
04/03/2026 23:59

Teitl cyflogwr

Lancashire & South Cumbria NHS Foundation Trust logo

Patient and Liaison Service Administrator

Band 3

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

  • Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
  • Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
  • Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Trosolwg o'r swydd

Do you have outstanding customer service skills? Are you excellent at listening to people and problem solving? Are you passionate about helping people?  

If this describes you, we would welcome your application for the post of Patient Advice and Liaison (PALS) Administrator. 

We would like to hear from positive people who are flexible, helpful and enjoy being part of a team. You need to be able to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative. 

Prif ddyletswyddau'r swydd

The PALS Administrators work alongside our Complaints team to maintain a positive and effective service and to capture and improve the experience of our service users and their families. 

This friendly team work together ensuring that the service user receives the appropriate support.

As part of the role you will be responsible for accurately recording and resolving informal concerns and enquires received by the Trust (via email, telephone or face to face) or signposting service users and their families to the correct agencies.

Gweithio i'n sefydliad

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please see attached the job description and person specification for more information about this role.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • A-levels / BTEC, NVQ 3 of equivalent
  • Maths and English GCSE or equivalent
  • Evidence of continuing development.

Knowledge

Meini prawf hanfodol
  • Knowledge of feedback process
  • Knowledge of managing complaints, concerns and other queries.
  • IT skills and knowledge of software packages required for data collection,

Experience

Meini prawf hanfodol
  • Experience of customer facing Experience of dealing with feedback
  • Experience of using databases.
  • Experience of managing changing work load

Skills

Meini prawf hanfodol
  • Ability to engage and influence others.
  • Ability to work under pressure
  • Ability to actively listen and demonstrate empathy

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Lorne Thomson
Teitl y swydd
Head of Complaints and PALS
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg