Job summary
- Main area
- Cardiology
- Grade
- AFC Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-AGB-EMF16648-B3
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey NHS Foundation Trust
- Town
- Guildford
- Salary
- £26,240 - £27,928 per annum including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 13/03/2026 23:59
Employer heading
Admin Staff– Echo & Clinical Measurements
AFC Band 3
Job overview
The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine. You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate
Main duties of the job
In the role of Admin Staff you will be working autonomously to ensure the smooth day-to-day operation of the Haste reception.
You will also be required to ensure that test results and clinical letters are filed in the medical record in preparation for the patient’s attendance so that the clinical teams can make informed decisions about the patient’s next stage of treatment.
You will liaise with a variety of hospital personnel dealing with enquires from consultants and other clinical staff and you will also be required to speak to GPs and other healthcare professionals external to the Trust.
The post holder will have the ability to manage and prioritise their workload whilst being able to work under pressure, and be able to communicate with staff at all levels
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
To rotate between appointments and reception clerical duties providing cross cover within the department
Greet patients in a welcoming friendly manner & deal with any patient enquiries
To book a patient appointment, Outpatient appointments or investigation with patients wither in person or over the phone in line with the clinician requirements and appropriate timelines.
Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department’s medical priorities in order to plan these appropriately.
Monitor Outpatient clinics / Cath Lab list on a weekly basis to ensure correct utilisation of appointment slots and to liaise with the Appointment Centre Team Leader or department staff if clinic appointments are being under-utilised.
Person specification
Qualifications
Essential criteria
- NVQ Level 3 or equivalent level of knowledge and experience
- GCSE (or equivalent) English Language grade C or above
Knowledge and Skills
Essential criteria
- An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
- Previous experience of dealing with the general-public
- Experience of working in a busy office environment with clinical teams
- An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.
Desirable criteria
- Knowledge of Cerner / eRS systems, WinDip and other software associated with clinic administration
- Some degree of Experience in Hospital sector
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Siva Ratnatheepan
- Job title
- Head of Echocardiology
- Email address
- [email protected]
- Telephone number
- 01483 571122
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