Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CC26-816A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Macmillan Unit (Dept)
- Town
- Milton Keynes
- Salary
- £27,485 - £30,162 Per annum pro rata
- Salary period
- Yearly
- Closing
- 12/04/2026 23:59
- Interview date
- 27/04/2026
Employer heading
Urology Care Co-ordinator
Band 4
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Urology Cancer Care co-ordinator
Department: Urology
Band 4, £27,485 - £30,162 Per annum pro rata
Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working
The successful candidate will be passionate about making a difference to patients under the care of the urology cancer team. If successful, you will be offered the opportunity to work with all members of the multidisciplinary team across the urology cancer speciality. You will be involved in direct patient care, arranging procedures / appointments and supporting the set up and running of a patient surveillance programme, You will be expected to work across the whole patient pathway from pre-diagnosis to cancer treatment, supporting the implementation of Personalised care Agenda for people affected by or living with cancer. You will contribute to a seamless patient pathway, with a drive to provide high quality care.
The successful candidate will possess excellent communication skills, with the ability to organise your workload and prioritise tasks effectively. The successful candidate will have good IT skills and be able to work independently and within a team. Previous healthcare experience would be desirable.
'We care We communicate We collaborate We contribute'
Please note: We are unable to offer sponsorship for this role.
Interview date: 20 April 2026
Main duties of the job
Care coordination is a shared responsibility that ensures a seamless experience of care. It involves integrating services, aligning treatment, and facilitating effective communication between healthcare professionals, patients, and their families throughout the cancer care pathway.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Detailed job description and main responsibilities
NHS Staff Survey: Our staff scored Autonomy and Control at 7.19, well above the national average. Here, you’re trusted to lead, innovate, and shape your work.
The successful candidate will be passionate about making a difference to patients under the care of the urology cancer team. If successful, you will be offered the opportunity to work with all members of the multidisciplinary team across the urology cancer speciality. You will be involved in direct patient care, arranging procedures / appointments and supporting the set up and running of a patient surveillance programme, You will be expected to work across the whole patient pathway from pre-diagnosis to cancer treatment, supporting the implementation of Personalised care Agenda for people affected by or living with cancer. You will contribute to a seamless patient pathway, with a drive to provide high quality care.
The successful candidate will possess excellent communication skills, with the ability to organise your workload and prioritise tasks effectively. The successful candidate will have good IT skills and be able to work independently and within a team. Previous healthcare experience would be desirable.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
- GCSE level or Functional skills in Maths &English or equivalent knowledge
- Understanding of the importance of safe working practice
- Demonstrable commitment to professional and personal development and willing to undertake further training as required for the role development
Desirable criteria
- NHS CARE Certificate
- Awareness of NHS policies
- Assessors training/certificate
Experience
Essential criteria
- Experience of working directly in a care setting or other support roles that allowed direct contact with people, families or carers
- Experience of working within multiprofessional team environment
- Experience of supporting people, their families and carers in a related role
Desirable criteria
- Experience or training in personalised care and support planning
- Experience of data collection and using tools to measure the impact of services
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
- Experience in supporting junior staff
Skills
Essential criteria
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on individuals, their families and carers
- Understanding of, and commitment to, equality, diversity and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care
- Ability to recognise and work within limits of competence and seek advice when needed
- Confidence in recognising the need for escalation
- Caring in a professional manner towards patients and their families
- Good time management
- IT skills
Desirable criteria
- Basic knowledge of urological conditions and cancer including the complexities involved: medical, physical, emotional and social
Personal and people development
Essential criteria
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to Safeguarding
- Ability to work within a team
- Present a professional appearance
- Self-motivated and enthusiastic
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Commitment to working in a caring environment with people of all ages
Desirable criteria
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role – e.g. when there is a mental health need requiring a qualified practitioner
Communication
Essential criteria
- Clear spoken and written English
- Able to show care, empathy and respect to patients and their families
- Able to communicate with team members, carrying out instructions and feeding back information
- Able to record are provided using appropriate MKUH documentation systems and complying with trust policies and guidelines
- Able to feedback to staff on safe and effective practice
- Able to feedback on assessments undertaken
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Laura Miles
- Job title
- Recruitment Manager
- Email address
- [email protected]
List jobs with Milton Keynes University Hospital NHS Foundation Trust in Administrative Services or all sectors