Crynodeb o'r swydd
- Prif leoliad
- Cancer Support
- Gradd
- Band 4
- Contract
- Parhaol
- Oriau
- Rhan-amser - 22.5 awr yr wythnos
- Cyfeirnod y swydd
- 430-CC26-752A
- Cyflogwr
- Milton Keynes University Hospital NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Cancer Services (Dept)
- Tref
- Milton Keynes
- Cyflog
- £28,392 - £31,157 Per annum, pro rata
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 20/04/2026 23:59
Teitl cyflogwr
Patient Pathway Coordinator
Band 4
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Trosolwg o'r swydd
Patient Pathway Coordinator
Department Cancer and Haematology CSU
Band 4 £28,392 - £31,157 Per annum, pro rata
Hours: 22.5 hours per week, all MKUH roles will be considered for flexible working
We are seeking to appoint an enthusiastic Patient Pathway Coordinator (PPC) to join the established Cancer Services administrative team. This is a busy role providing support to the oncology clinicians and the successful applicant will be a team players with excellent organisational and communication skills. You will need to be flexible and adaptable to deliver a patient focused, high quality, efficient administrative service.
Please note that we are not able to offer sponsorship for this role.
Interview date: w/c 04 May 2026
Prif ddyletswyddau'r swydd
'We care We communicate We collaborate We contribute'
'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' ''NHS Survey, 2024''
To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients.
To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.
To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
Gweithio i'n sefydliad
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH - News - Milton Keynes University Hospital -
For further information about Milton Keynes please visit - Visit Milton Keynes
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Main duties and responsibilities
• Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
• Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
Outpatient Pathway
• Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and Standard Operating Procedures (SOP)s.
• Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.
Pathway tracking
• To understand cancer and 18 weeks referral to treatment (RTT) rules and use them to manage all patient journeys
• Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.
Communications/Customer
• Demonstrate high levels of customer care and be an ambassador for customer care within the trust
• Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations.
Inpatient Pathway (Haematology)
• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality
• Ensure details of patients to be admitted are entered onto CRS
Please refer to the Job Description for further details
Manyleb y person
Qualifications and knowledge
Meini prawf hanfodol
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent.
Meini prawf dymunol
- Typing qualification or equivalent experience.
- ECDL qualification or equivalent
- First line management qualification or relevant supervisory experience
Experience
Meini prawf hanfodol
- Relevant secretarial / administration experience working within a clinical environment.
- Experience of using IT / patient data systems
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature
Meini prawf dymunol
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment
Skills
Meini prawf hanfodol
- Effective verbal and written communication skills / good telephone manner.
- Experience of working in a team and developing effective working relationships with staff at all levels.
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload.
- Good attention to detail
- Take responsibility for own actions, behaviours and achievements of work objectives and goals.
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology.
Personal and people development
Meini prawf hanfodol
- Must be able to work as a team member
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times
- Stay composed with conflicting priorities
Communication
Meini prawf hanfodol
- Good communication skills in all circumstances
- Ability to communicate sensitively.
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Margaret Pickard
- Teitl y swydd
- Operations Manager Cancer Services
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Milton Keynes University Hospital NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector