Crynodeb o'r swydd
- Prif leoliad
- Pennine IRS
- Gradd
- Band 4
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 351-PEN1092-LW
- Cyflogwr
- Lancashire and South Cumbria NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- The Mount
- Tref
- Accrington
- Cyflog
- £28,392 - £31,157 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 24/04/2026 23:59
Teitl cyflogwr
Call Handler Team Leader
Band 4
Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
- Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
- Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
- Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Trosolwg o'r swydd
This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.
The post holder will be creative with an inclusive approach towards problem solving and service development.
IRS offers a single point of access into mental health services. This is an exciting time to be part of the crisis pathway and support people with mental health to ensure they access the most appropriate support at the right time.
Prif ddyletswyddau'r swydd
The role involves communicating with administrative staff within locality on occasionally difficult, sensitive and complex business issues. This will require a degree of negotiating, empathy and reassurance skills to foster cooperation across the service. As well as to lead and support with supervisions, Appraisals, managing absence, performance and disciplinary.
You will work closely with the IRS Admin Lead to support with engagement of staff, continued drive of motivation and continuous development of staff to ensure high levels of productivity and quality.
You will supported through a relevant training package The training package will be delivered at The Mount.
The post holder will be resilient, resourceful, and be able to manage/support staff with a well rounded skill set. A robust supervision structure is in place to support staff due to the challenges of the role.
e are excited to receive applications from people who have the drive and passion to make a difference and have the resilience to work in a high-pressured environment.
Gweithio i'n sefydliad
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached the job description and person specification for more information about this role.
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ Level 4 in Business Administration, Customer Service or Leadership or relevant experience.
- Demonstrable commitment to continuous personal development.
Knowledge
Meini prawf hanfodol
- Knowledge and understanding of leadership skills.
- Knowledge of a range of administrative procedures and practice underpinned by relevant theory.
Experience
Meini prawf hanfodol
- Previous experience of successfully managing and motivating an administrative team.
- Demonstrable success of achieving performance targets both individually and as part of a team.
Skills
Meini prawf hanfodol
- High standard of communication, listening, influencing and negotiation skills.
- Ability to deal effectively with competing demands.
- Team worker.
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Application numbers
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Adrian Trubody
- Teitl y swydd
- Operational Lead
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Lancashire and South Cumbria NHS Foundation Trust yn Gwasanaethau Gweinyddol neu bob sector






