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Job summary

Main area
Vascular Surgery
Grade
Band 2 -3 Link
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
321-NOTSSCaN- 8077084-B2
Employer
Oxford University Hospitals NHS Foundation Trust
Employer type
NHS
Site
John Radcliffe Hospital
Town
Oxford
Salary
£25,272 - £27,476 per annum/pro rata
Salary period
Yearly
Closing
13/08/2026 23:59

Employer heading

Oxford University Hospitals NHS Foundation Trust logo

Assistant Patient Pathway Administrator

Band 2 -3 Link

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

 

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

 

Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values


 

Job overview

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams within the Vascular Surgery Department including reception support for the Vascular Triage Department.

 

Main duties of the job

  • To greet patients at reception in a helpful, polite and efficient manner.
  • Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
  •          To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and action outcomes as necessary.
  •          Communicate with patients, carers, clinical and non-clinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. 

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. 

 We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. 

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism. 

 

Detailed job description and main responsibilities

· Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.

· To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

· To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.

· To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA’s appropriately.

· To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.

· To ensure that all patients’ notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.

· To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.

· To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.

· To be able to prioritise your workload and work with minimal supervision.

· To undertake further training as and when required.

Person specification

Education

Essential criteria
  • Good basic educational qualifications (5 or more GCSE’s including English and Maths Grade C or above) or equivalent qualifications
Desirable criteria
  • IT Qualifications
  • EPR trained

Experience and Skills

Essential criteria
  • Administration Experience
  • Competent Computer Skills
  • Able to work independently and as a team member
Desirable criteria
  • NHS Experience
  • Previous experience in a similar role

Interpersonal Skills / Communication Skills

Essential criteria
  • Organised, logical and flexible approach towards the role.
Desirable criteria
  • Evidence of interacting with a wide range of people

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleArmed Forces Covenant (Silver Award)Embracing Equality Diversity InclusionDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Prince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hayley Price
Job title
Outpatient Team Leader
Email address
[email protected]
Telephone number
01865 221102
Additional information

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