Job overview

The NHS is changing. More emphasis on community-based care means there's never been a better time to join us.

We are looking for a Full Time Team Administrator who will support delivery of a modern, effective, patient-focused administrative service within a fast-paced and supportive environment.

Hounslow Talking Therapies are proud to serve diverse communities. Our service is expanding and has an exciting opportunity for an enthusiastic and organised Team Administrator to join our professional team, providing comprehensive secretarial and administrative support to our psychological therapies team and service.

Individuals will be supported by a friendly and experienced management team. With approximately 65% of the workforce from BAME backgrounds, the service prides itself on being both diverse and inclusive. We are seeking to recruit individuals who welcome an exciting challenge and want to make a significant contribution to the community.

Main duties of the job

The successful applicants will have good organisational skills, be able to work effectively within the team and have a polite and sensitive approach to people with mental health difficulties.

The post holder would work from the service’s main base at the Isleworth Centre and would be able to commit to 9am – 5pm , Monday to Friday.

The ability to speak Urdu, Punjabi or Hindi would be helpful.

Computer literacy, good communication, interpersonal skills as well as previous experience of working with large client databases are essential.

The role is varied and duties include:

 Registering referrals

 Booking assessment and treatment appointments

 Dealing effectively with telephone calls, emails  and visitors.

 Data entry

 Taking minutes at meetings

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.