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Crynodeb o'r swydd

Prif leoliad
Outpatients
Gradd
Apprentice
Contract
Cyfnod Penodol: 17 mis (fixed term contract of 17 months which is made permanent on successful completion of the apprenticeship)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
162-7763-CORP
Cyflogwr
Barking Havering and Redbridge University Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
King George Hospital
Tref
Ilford
Cyflog
£28,939 per annum inclusive
Cyfnod cyflog
Yn flynyddol
Yn cau
28/06/2026 23:59

Teitl cyflogwr

Barking Havering and Redbridge University Hospitals NHS Trust logo

Apprentice Appointments and ERS Administrator

Apprentice

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Trosolwg o'r swydd

A great opportunity has arisen to join our busy Outpatients Appointments Booking Team at our King George Hospital site as an Apprentice Appointments and ERS Administrator.

The Apprentice Appointments and ERS Administrator is the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment.

You should be conscientious, have excellent communication and people skills. You would be expected to deliver a high level of support to patients ensuring a good patient experience.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a customer service qualification at level 2 or above, then you are not eligible to apply for this post.

 

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification. 

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship programme

Have been ordinarily resident in the UK for the past 3 years

 We welcome applications from those with lived experience of the care system.

Prif ddyletswyddau'r swydd

The purpose of the Apprentice Appointments and ERS Administrator is to be the point of contact for patients to book and change appointments and answer queries from patients with regards to their hospital appointment. They are responsible for the management of patient appointments and should be proficient in the use of the hospital booking systems including ERS and Careflow and be prepared to be trained in all future technology.

The post holder should ensure ERS referrals and internal referrals are processed appropriately and manage and escalate the appointment slot issues (ASI’s) generated through the E-Referral system to your Team Leader. They should also address and action appointment changes and requests made by the patient using the appointments phone line, the email service ‘My Appointment’ or the Envoy text messaging service.

The Appointments and ERS Administrator should support the services and Team Lead’s with adjustments to Outpatient clinics on the local Careflow system including the cancellation, reduction, reinstating and/or re-profiling of clinics.

All new and follow up appointments should be processed according to the Trust policies and department procedures.

Gweithio i'n sefydliad

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Manyleb y person

Education/ Qualifications

Meini prawf hanfodol
  • Educated to GCSE level or recognised equivalent including English and maths
  • Committed to complete the Level 2 Customer Service Practitioner apprenticeship and Functional Skills Level 2 in maths and English if required
Meini prawf dymunol
  • Knowledge of the E-Referral system booking system

Skills/ Abilities

Meini prawf hanfodol
  • Good communication skills, written, telephone and face to face

Experience/ Knowledge

Meini prawf hanfodol
  • Experience of using IT systems and Microsoft Office packages

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

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Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Kareen Campbell
Teitl y swydd
Appointments Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01708435000

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
Queen's Hospital
Rom Valley Way
Romford
Essex
RM7 0AG
Rhif ffôn
01708 435000 5936
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg