Job overview

You will provide daily operational oversight and coordination of patients progressing through the POA pathway to support continuity of patient flow, elective activity and surgical booking.

Job Purpose
The Patient Pathway Coordinator will support the operational management and coordination of patients progressing through the Pre-Operative Assessment (POA) pathway.

You will work daily from the Trust EPR (Cerner) system and support the booking and progression of patients for surgical specialties. This includes ensuring patients are appropriately progressed through the POA pathway, investigations and outcomes are followed up, and patient records are accurately maintained to support timely surgery booking and reduce avoidable delays or cancellations.
The role will work closely with POA nursing teams, anaesthetists, surgical specialties, scheduling teams and operational managers to support patient flow and elective activity.

Key Responsibilities
Patient Pathway Coordination
Monitor and coordinate patient pathways using EPR/Cerner
Support booking and progression of surgical patients
Identify and escalate delays, missing actions or incomplete pathway steps
Monitor patients awaiting:
Anaesthetic review
Test results
GP optimisation
Internal investigations
MDT outcomes
Nursing review
Ensure patients are appropriately progressed through POA prior to surgery booking

Booking & Scheduling Support
Liaise with surgical specialties and admissions teams regarding patient readiness
Support coordination of patients suitable for booking
Assist with management of escalation pathways linked to booking pressures

Escalation Management
Monitor specialty escalations received by POA
Ensure escalations are followed up and progressed appropriately
Liaise with nursing teams, anaesthetists, specialties, patient pathway supervisor and service manager regarding outstanding actions
Escalate ongoing concerns to senior operational management or clinical staff where required

Communication & Coordination
Act as a point of contact between POA, admissions, anaesthetics and surgical specialties
Maintain communication regarding outstanding patients and booking readiness
Support smooth operational flow across elective pathways

Key Outcomes
Improved patient pathway oversight
Improved coordination between POA and surgical specialties
Reduced delays and avoidable cancellations
Improved visibility of patients fit and ready for booking
Accurate pathway tracking and reporting
Improved patient flow through elective pathways

Main duties of the job

To provide a comprehensive, professional and efficient reception and administrative service to both the inter-professional teams and patients of the unit. Ensuring electronic records and outcomes are accurately maintained. The post holder will be responsible for the provision of high quality professional administrative and clerical support

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.