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Job summary

Main area
KGH Fern Ward
Grade
Apprentice
Contract
Fixed term: 17 months (Apprenticeship)
Hours
Full time - 37.5 hours per week
Job ref
162-7773-GER
Employer
Barking Havering and Redbridge University Hospitals NHS Trust
Employer type
NHS
Site
King George Hospital
Town
Ilford
Salary
£28,939 Per Annum
Salary period
Yearly
Closing
05/07/2026 23:59

Employer heading

Barking Havering and Redbridge University Hospitals NHS Trust logo

Apprentice Ward Clerk - Fern Ward

Apprentice

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://www.youtube.com/watch?v=lePIUCfMPLk

Job overview

We are looking to recruit an enthusiastic Apprentice Ward Clerk to join our team on Fern ward at King George Hospital. You will be the first point of call for all visitors to the ward including patients, their visitors and other staff.  As an Apprentice Ward Clerk, you will ensure the smooth running of the ward, providing a clerical service to the nursing and medical staff including booking ambulances, answering calls and arranging follow up appointments. 

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, you are not eligible to apply for this post. 

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification. 
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK with a visa that covers the duration of the apprenticeship
Have been ordinarily resident in the UK for the past 3 years
We welcome applications from those with lived experience of the care system

Main duties of the job

To provide an efficient and effective clerical support service to nursing and medical staff within our Acute Assessment Unit. The post holder will promote and encourage a caring and sympathetic environment for patient, relatives and staff ensuring that high standards of service are continually maintained. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education / Qualifications

Essential criteria
  • Good basic level of education to GCSE standard – with English language and maths (minimum grade 4/C) or willingness to complete Level 2 Functional Skills
  • Good keyboard and computer skills

Skills / Abilities

Essential criteria
  • Good oral and written communication skills in English
Desirable criteria
  • IT skills incl. common software packages, i.e. Windows/Excel

Experience

Desirable criteria
  • Experience of working in a clerical setting
  • Experience of working in a multidisciplinary team

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
S Clementina Martins
Job title
Speciality Matron
Email address
siyeofori.c'[email protected]
Telephone number
01708435000
Additional information

Ext: 8247/8446

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