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Job summary

Main area
Information Technology
Grade
5
Contract
12 months (Fixed term/ Secondment if currently employed by the NHS please obtain your managers permission before applying)
Hours
Part time - 30 hours per week
Job ref
383-FAC-7688-26
Employer
Derbyshire Healthcare NHS Foundation Trust
Employer type
NHS
Site
Kingsway Hospital
Town
Derby
Salary
£32,073 - £39,043 per annum, pro rata
Salary period
Yearly
Closing
31/08/2026 23:59
Derbyshire Healthcare NHS Foundation Trust logo

IT Project and Technical Support Officer

5

Want to make a real difference and have a truly rewarding career?  Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services.  The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.

We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

 

Job overview

We are looking for an organised and technically confident IT Project and Technical Support Officer to join our Technical Services team.
The role will support the delivery, deployment and ongoing use of IT systems, devices and digital services across the Trust. You will help coordinate small IT projects, resolve technical issues, support staff with technology, and maintain accurate asset records, including device audits, reporting and decommissioning.
Working with clinical and corporate teams, suppliers and service providers, you will help ensure staff have reliable access to the technology they need. The role requires strong communication and organisational skills, a practical approach to problem-solving, and flexibility to travel to Trust sites across Derbyshire when required.
 
“It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager  before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract. “

Main duties of the job

The post holder will provide technical and project support across the Trust, helping to plan, coordinate and deliver small IT projects and service improvements. They will support the deployment, implementation and ongoing use of approved technology, systems, devices and equipment, ensuring staff receive practical guidance and timely technical support.
Working as part of the Technical Services team, the role will help maintain effective IT services for clinical and corporate teams, resolving day-to-day technical issues where appropriate and escalating more complex matters when needed. The post holder will liaise with internal teams, external suppliers and service providers to support the delivery and maintenance of Trust systems and projects.
The role will also support asset management activities, including device deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies. This includes supporting telecommunications, mobile devices and user-reported issues, using service data to improve device usage and service delivery.
The post holder will be expected to work flexibly, including travelling to Trust sites across Derbyshire to provide user support, undertake audits and assist with local deployment activity.

Working for our organisation

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”

Benefits include:

  • Commitment to flexible working where this is possible

  • 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service 

  • Yearly appraisal and commitment to ongoing training

  • Generous NHS pension scheme

  • Good maternity, paternity and adoption benefits

  • Health service discounts and online benefits

  • Incremental pay progression

  • Free confidential employee assistance programme 24/7

  • Access to our LGBT+ network, BAME Network and Christian Network

  • Health and wellbeing opportunities

  • Structured learning and development opportunities

Detailed job description and main responsibilities

Please review the Job Description and Person Specification.   To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site.  You will need to register if you do not already have an account.

 
The IT Project and Technical Support Officer will provide technical and project support across the Trust, helping to deliver, deploy and maintain approved IT systems, devices, telecommunications and digital services.
The post holder will support the planning, coordination and delivery of small IT projects and service improvement activities, ensuring that clinical and corporate teams receive the technical guidance, resources and support needed to use technology effectively.
Key responsibilities will include:
  • Supporting the deployment, implementation and ongoing use of IT systems, devices, mobile technology and associated equipment across the Trust.
  • Providing practical technical support to staff, resolving day-to-day and non-routine issues where appropriate, and escalating more complex matters when required.
  • Assisting with the planning, coordination and monitoring of small IT projects, service improvements and local deployment activity.
  • Working with internal teams, external suppliers and service providers to support system maintenance, project delivery and service continuity.
  • Supporting asset management processes, including device allocation, deployment, audits, usage reporting, investigations and decommissioning in line with Trust policies.
  • Maintaining accurate records of work undertaken, including service desk updates, asset records, deployment activity and project documentation.
  • Providing support and guidance to staff on the effective use of approved technology, systems and devices, including simple demonstrations or user guidance where required.
  • Analysing service information, user requirements and reporting data to identify actions, support improvements and improve device usage and management.
  • Contributing to the development and implementation of IT procedures, guidance documents and local working practices.
  • Supporting telecommunications, mobile devices and user-reported issues to help ensure staff have reliable access to the tools they need.
  • Working flexibly across Trust sites in Derbyshire to provide user support, undertake audits and assist with deployment activity.
  • Following Trust policies and procedures relating to information governance, cyber security, confidentiality, asset management and service management.
The role requires strong organisational and communication skills, a practical approach to problem-solving, and the ability to work independently while contributing effectively as part of the wider Technical Services team.
 

“As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)”

Person specification

Essential / Desirable

Essential criteria
  • Educated to degree level in an IT, technical, project management or business-related subject, or equivalent relevant experience.
  • Relevant experience of working in an IT, technical support, digital, project support or service delivery environment.
  • Experience of working with suppliers, service providers or internal technical teams to support delivery of IT services.
  • Previous experience of providing IT system support in a healthcare environment.
Desirable criteria
  • Experience working in an NHS environment
  • Experience using an IT Service Management system such as Halo
  • Microsoft, networking, endpoint, telecommunications or mobile device management qualification/training.

required

Essential criteria
  • Experience providing IT support to end users.
  • Good customer service and communication skills.
Desirable criteria
  • Experience working in an NHS environment.
  • ITIL Foundation qualification
Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldAge-Friendly Employer PledgeArmed Forces Covenant Gold AwardMindful employer. Being positive about mental health.Disability confident employerStep into healthAge Friendly Employer

Application numbers

Please be aware this vacancy will close when it has hit a certain number of applications, even if this is before the listed closing date. We recommend you complete and submit your application as soon as you are able.

Documents to download

Apply online now

Further details / informal visits contact

Name
Peter Sanderson
Job title
IT Operations Manager
Email address
[email protected]

If you have problems applying, contact

Address
Recruitment Team
Telephone
01332 564856 option 1, option 1 (please note, my normal working days are Mon-Thu)

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