Job overview

Are you looking for an Administrative role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Support Team Administrator to join the existing team…

We are currently seeking an enthusiastic and motivated Clinical Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich.

We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.

This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure.  The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

Main duties of the job

DUTIES AND RESPONSIBILITIES

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multi-disciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams (across the Locality).

Communication

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.

Liaise in a professional manner with each member of the team, providing relevant information.

Service Development

Participate in ongoing audits and service development as directed by Line Manager.

Assist the Business Support Manager in relation to developing policies and procedures.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.