Job overview

The service is looking to recruit a Receptionist/Administrator to provide a comprehensive and professional administrative and reception service, supporting both clinical and non-clinical staff in the delivery of high-quality patient care. As the first point of contact for service users, carers, visitors and professionals, you will play a key role in ensuring a welcoming, efficient and responsive service.

Working within this role, you will be responsible for a wide range of reception and administrative duties, including managing telephone and face-to-face enquiries, coordinating appointments, maintaining electronic records and supporting the day-to-day running of the office. You will be required to communicate effectively with patients, colleagues and external agencies, ensuring information is handled sensitively and confidentially at all times.

The successful candidate will demonstrate a strong and professional work ethic, possess excellent communication, organisational and customer service skills, and be able to work effectively in a busy environment whilst managing multiple priorities. A high level of IT literacy is essential, together with experience of using Microsoft Office applications and electronic patient record systems.

Main duties of the job

You will be required to liaise with colleagues across the wider service and care group, adopting a flexible and proactive approach to your work under the guidance of the Team Coordinator. The ability to work both independently and as part of a team is essential to ensure the smooth and efficient operation of the service.

About the Role

The successful candidate will provide a comprehensive reception and administrative service to support the smooth running of the Community Mental Health Services. You will work closely with clinical and operational colleagues, ensuring that administration processes are completed accurately and efficiently while delivering excellent customer service.

Key Responsibilities

• Provide a professional and welcoming reception service to patients, visitors and staff.
• Answer telephone calls, manage enquiries and take messages as appropriate.
• Book appointments and update electronic patient records.
• Manage incoming and outgoing correspondence.
• Maintain accurate records and filing systems.
• Input and retrieve information using Trust systems.
• Support clinical and administrative teams with a range of administrative tasks.
• Prepare meeting documentation and undertake minute-taking where required.
• Ensure confidentiality is maintained in line with Trust policies and GDPR requirements.

Working for our organisation

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have a bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. 

Applicants should be aware that individuals requiring a visa to work in the UK, the Trust only provides sponsorship for registered healthcare practitioner roles (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.