Job summary
- Main area
- Management
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday,)
- Job ref
- 247-SS-ERCM-0726
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Norfolk and Suffolk
- Town
- Norfolk and Suffolk
- Salary
- £49,387 - £56,515 Band 7
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
Employer heading
ER Case Manager
NHS AfC: Band 7
EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
- Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits
- Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks
- Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value
Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply
#Careerforlife
Job overview
Play a key role in leading and coordinating the Trust's Employee Relations casework, ensuring cases are progressed efficiently, consistently and in a timely manner. Working closely with managers and stakeholders across the Trust, you will ensure casework is managed in accordance with EEAST policies and procedures, employment legislation and best practice, delivering high-quality outcomes that support our people and services.
Main duties of the job
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
- Member of CIPD.
Experience
Essential criteria
- Substantial experience of providing Employee Relations advice to managers and staff that meets operational needs.
- Experience of managing multiple tasks and prioritising workload to match objectives.
- Experience of practical problem solving and solving complex ER problems.
- Experience of supervising staff.
- Experience of working as part of a team to meet shared goals.
Desirable criteria
- Experience of budget management.
- Working in the NHS.
- Supporting and developing staff.
- Experience in Industrial Relations.
Skills and Knowledge
Essential criteria
- Decision-making skills.
- Good verbal and written communication skills.
- Able to liaise effectively with staff and managers at all levels of the organisation.
- Able to influence, negotiate and persuade others.
- Able to analyse and resolve problems speedily and effectively.
- Able to delegate effectively.
- Computer literate, eg Microsoft Windows, Word and Email applications.
- Excellent analytical skills.
- Sound organisational skills.
- Knowledge of recent employment legislation and experience of applying it in appropriate circumstances.
- Project management.
Personal Qualities, Abilities and Attributes
Essential criteria
- Empathetic approach.
- Excellent communication and interpersonal skills with the ability to get things done in cooperation with others and as part of a team.
- Able to manage time effectively and prioritise tasks.
- Ability to work under pressure at times and effective at working to deadlines.
- Ability to work independently and to use own initiative when appropriate.
- Ability to use discretion
- Flexible and able to drive around Trust.
Desirable criteria
- Knowledge of other computer packages, eg Excel, PowerPoint.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
Documents to download
Further details / informal visits contact
- Name
- Tim Widdowson
- Job title
- Interim Head of Employee Relations
- Email address
- [email protected]
- Telephone number
- 07889 407488
- Additional information
Not applicable
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