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Job summary

Main area
Digital Services
Grade
NHS AfC: Band 6
Contract
Fixed term: 12 months (includes requirement for participation in the Desktop on call rota)
Hours
Full time - 37.5 hours per week (includes requirement for participation in the Desktop on call rota)
Job ref
223-ECD-670
Employer
The Shrewsbury and Telford Hospital NHS Trust
Employer type
NHS
Site
The Shrewsbury Business Park
Town
Shrewsbury
Salary
£39,959 - £48,117 per annum, plus on call rates
Salary period
Yearly
Closing
28/08/2026 23:59

Employer heading

The Shrewsbury and Telford Hospital NHS Trust logo

Endpoint Configuration and Deployment Lead

NHS AfC: Band 6

Job overview

The post holder will support the Endpoint and Licensing Manager by leading the design, configuration and deployment function of the Endpoint estate comprising of Desktop PC / Laptop, computers on wheels, Digital Dictation devices as well as iOS devices including iPhones, iPods and iPads used by the customers/clients.

Main duties of the job

The post holder will lead the technical design, planning and delivery of the Endpoint workstream for the Patient Record Transformation Programme, coordinating deployment activity for key digital programmes and ensuring work is completed on time, documented appropriately and transitioned into business as usual. They will attend programme meetings, provide highlight reports, manage risks and escalations, advise stakeholders using specialist knowledge, and ensure a structured, analytical approach to problem solving in line with agreed standards and procedures.

Working for our organisation

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person specification

Qualifications

Essential criteria
  • Educated to degree level and / or relevant experience in specialty
  • Relevant IT Qualification
Desirable criteria
  • Obtained or working towards relevant professional qualification
  • ITIL qualification

Experience and Knowledge

Essential criteria
  • Experience and understanding of ITIL working practice
  • Experience working in a busy Digital Desktop environment
  • Experience in managing multiple ‘active’ incidents / service requests
  • Experience of testing newly developed software and reporting problems / issues
  • Experience in problem solving in a mixed computing environment including desktops, laptops, mobile phones, iPads, MECM/SCCM
  • Configuration and maintenance of Desktop related systems i.e. Sophos, WorkspaceOne, SNOW, MECM/SCCM
  • Experience of working in a busy / complex service delivery function
  • Influencing the application of Digital to working practices
  • Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
  • Flexible attitude to the prioritisation of workload (to support the dynamic nature of the service)
  • Multi-tasking ability required
  • Ability to think creatively, applying results of external research and best practice
Desirable criteria
  • Experience of working in an NHS organisation
  • Experience of Customer Relationship Management

Skills

Essential criteria
  • Ability to work as part of a multi-disciplinary team
  • Excellent written and verbal communication skills
  • Proven knowledge of supporting iOS and Win11
  • High level of interpersonal skills, including active listening and understanding
  • Broad knowledge of IT products, services and terminology
  • Ability to handle confidential information
  • Ability to quickly assimilate new technologies and systems

Employer certification / accreditation badges

Apprenticeships logoPositive about disabled peopleAge positiveDisability confident leaderMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDefence Employer Recognition Scheme (ERS) - Gold

Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Documents to download

Apply online now

Further details / informal visits contact

Name
Darren Slade
Job title
Endpoint and Licensing Manager
Email address
[email protected]

If you have problems applying, contact

Address
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone
01743 492402
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