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Prif leoliad
Day Controller/Planner - Patient Transport Services Hertfordshire
Gradd
NHS AfC: Band 3
Contract
Parhaol: Relief
Oriau
Llawnamser - 37.5 awr yr wythnos (Various shifts between the hours of 06:00 - 22:00 Monday to Sunday)
Cyfeirnod y swydd
247-PTS-DCPSt-0726
Cyflogwr
East of England Ambulance Service Trust
Math o gyflogwr
NHS
Gwefan
Stevenage Ambulance Station
Tref
Stevenage
Cyflog
£25,760 - £27,476 per annum pro rata + Unsocial hours payments
Cyfnod cyflog
Yn flynyddol
Yn cau
10/08/2026 23:59

Teitl cyflogwr

East of England Ambulance Service Trust logo

Day Controller/ Planner Stevenage Control Room

NHS AfC: Band 3

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! 

Hear why our employees think it is such a great place to work:

-          Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits

-          Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks

-          Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Trosolwg o'r swydd

We are looking for a dynamic thinker to support our Control Team in Stevenage.  The role involves on the day overseeing and planning of patient journeys to and from home  / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources. 

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy. 

You will need a calm approach under pressure, have geographical knowledge of  West Essex, Hertfordshire and outlying areas.  Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

Previous Applicants need not re apply

Prif ddyletswyddau'r swydd

Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.

Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.

Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The successful candidate will be required to commit to and complete a 3 week training course, the course will be located  at Stevenage.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week.  9 weeks rota in advance will be made available. 

 You will be required to have some flexibility and be reliable.

Gweithio i'n sefydliad

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. 

 

 

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. 

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Manyleb y person

Qualification

Meini prawf hanfodol
  • Good basic education to include English and Maths GCSE Grade C or relevant experience that evidences a good basic education.

Experience

Meini prawf hanfodol
  • Experience of working with the public.
  • Experience of working in a fast-paced environment.

Skills and Knowledge

Meini prawf hanfodol
  • Excellent communication skills.
  • Excellent organisational skills.
  • IT literate.

Personal Qualities, Abilities and Attributes

Meini prawf hanfodol
  • Team player.
  • Proactive.
  • Empathetic.
  • Able to remain calm in stressful situations.

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingArmed Forces CovenantDyslexia Friendly - Silver

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Irina Calota
Teitl y swydd
Control Room Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07860335581
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg