Job summary
- Main area
- Maternity
- Grade
- 6
- Contract
- Permanent
- Hours
- Part time - 19 hours per week
- Job ref
- 384-CH-EMF20790-B6
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- South East Coast Ambulance Service
- Town
- Crawley
- Salary
- £39,959 - £48,117 per annum pro rata
- Salary period
- Yearly
- Closing
- 30/07/2026 23:59
Employer heading
Call a Midwife Urgent Triage Line
6
Job overview
Midwife Band 6
18:45 hours per week
Call a Midwife Urgent Triage Line
The Royal Surrey NHS Foundation Trust is recruiting an enthusiastic, band 6 Midwife to join the midwifery team.
This position is open to midwives who are interested in working within the team based in Crawley operational control centre. You must be able to meet the challenge of delivering high standards of care over the telephone and liaising with the relevant hospital.
You must hold NMC midwifery registration and have been qualified as a band 6 for a minimum of 2 years.
You will be expected to be able to show evidence of current practice/updating including recent experience of working in triage or labour ward.
Please contact Lauren Vincett-Labone (Triage line Manager)
[email protected] for further information.
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Main duties of the job
The Call a Midwife Line is a collaborative, centralised, maternity triage line, initially set up in 2018 as part of the Maternity Transformation Programme. The service has evolved over time, and now receives approximately 3500 calls per month.
Call a Midwife provides telephone triage to women and birthing people booked for maternity care with Epsom & St Helier, Ashford & St Peter’s and Royal Surrey hospitals. In addition to this, midwives provide specialist support to South East Coast Ambulance Service (SECAmb) with maternity and neonatal calls, to ensure the most appropriate use of resources. The role is based within the SECAmb Emergency Operations Centre (EOC) in Crawley.
The purpose of Call a Midwife is to provide standardised assessment of symptoms, using a structured approach, and supported by evidence based guidelines. Midwives will provide clear self-care advice, and facilitate ongoing referrals when necessary. This ensures clear and equitable access to midwifery assessment for service users, and reduces the workload of clinical triage midwives, in line with RCOG and MNSI recommendations
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Detailed job description and main responsibilities
This role will involve working in SECAmb EOC, alongside a range of other staff, including; call handlers, paramedics and nurses. Midwives will work closely with other midwives who are employed by other partnership Trusts, as one team.
Midwives will receive calls from women, and birthing people, who have urgent maternity, or newborn related concerns. The service provides care from those who are over 16 weeks pregnant, until postnatal discharge. This includes the assessment of those who are in labour, and providing advice on coping techniques to remain at home, when clinically appropriate.
This role will involve providing real time assessment of symptoms and, supported by guidelines, risk assess the situation to ensure safe and effective outcomes, this will sometimes mean facilitating referrals for face-to-face assessment, or seeking further support from specialist teams. All calls will be documented on the maternity EPR (Badgernet).
Midwives will also work as part of the wider SECAmb team for maternity and neonatal calls, by providing side-by-side support to call handlers, and advice to paramedics and nurses as part of the Clinical Support Desk, and support to ambulance crews on scene. This involves providing support for cases across Surrey, Sussex and Kent.
This role requires excellent IT skills, and the ability to type whilst talking. Midwives must be able to prioritise their workload, remain calm under pressure, and the ability to communicate clearly with a wide range of people.
Calls are routinely audited for quality and safety, and user feedback is received via post-call survey. Midwives must have a positive attitude to constructive feedback and be proactive in ensuring learning is implemented into practice.
There will be a responsibility to participate in multi-disciplinary training programmes, both at *your employing Trust* and role-specific training with other midwives on the team. In the unlikely event that SECAmb systems go down, the post holder would be expected to undertake the usual call handling role in *employing Trust hospital*.
Person specification
Qualifications
Essential criteria
- Qualified midwife with a minimum of 2 years’ experience at band 6
- SSSA qualification (mentorship)
Desirable criteria
- IT Qualification e.g. ECDL/CLAIT/RSA Word Processing or ICT GCSE
Skills, Knowledge & Experience
Essential criteria
- Call Centre Experience
- Recent triage or labour ward experience
- Experience of handling face-to-face and/or telephone enquires
- Knowledge of current midwifery issues
- Ability to work as part of a 24/7 rota all year round
Desirable criteria
- Previous NHS 111 Pathways Experience
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Lauren Vincett-Labone
- Job title
- Triage Line Manager
- Email address
- [email protected]
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