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Job summary

Main area
CallEEAST Advisor
Grade
Band 2
Contract
Permanent
Hours
Part time - 20 hours per week
Job ref
247-SS-CEADV-N-0726
Employer
East of England Ambulance Service Trust
Employer type
NHS
Site
CallEEast (EEAST)
Town
Norwich
Salary
£25,272 per annum pro rota
Salary period
Yearly
Closing
10/08/2026 23:59

Employer heading

East of England Ambulance Service Trust logo

CallEEAST Advisor (Part Time - Perm)

Band 2

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more! 

Hear why our employees think it is such a great place to work:

-          Great employee benefits: https://www.eastamb.nhs.uk/join-the-team/working-for-us/employee-benefits

-          Our equality networks: https://www.eastamb.nhs.uk/about-us/equality-diversity-and-inclusion/our-equality-networks

-          Our vision & values: https://www.eastamb.nhs.uk/about-us/our-vision-and-value

Before you apply, please visit our how to apply page for full guidance: https://www.eastamb.nhs.uk/join-the-team/working-for-us/how-to-apply

#Careerforlife

Job overview

We are after a dynamic, fun, hardworking individuals to join our team within the Contact Centre in Norwich, as a CALLEEAST Call Handler

CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services.  Please note that although we are part of the Ambulance Service, this position is NOT for a 999 Call Handler. 

Main duties of the job

The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service Providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. 

Working for our organisation

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.


At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.


We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. 

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests. 

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. 

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. 
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

 

Person specification

Qualifications

Essential criteria
  • Educated to GCSE standard (or equivalent)

Experience

Essential criteria
  • Experience of working as part of a team

Skills and Knowledge

Essential criteria
  • Keyboard skills
  • Windows application literate
  • Literate and able to communicate clearly

Personal Qualities, Abilities and Attributes

Essential criteria
  • Calm and assertive, flexible, approachable, personable
  • Ability to remain organised and calm when under pressure
  • Ability to concentrate on repetitive tasks and provide excellent attention to details
  • Ability to multitask

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyMenopause Friendly EmployerPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerHappy to Talk Flexible WorkingArmed Forces CovenantDyslexia Friendly - Silver

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sally Bennett
Job title
CallEEAST Assistant Manager
Email address
[email protected]
Telephone number
01603 422858
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