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Job summary

Main area
Facilities
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
216-LT-CO8163490
Employer
University Hospitals Plymouth NHS Trust
Employer type
NHS
Site
Derriford Hospital
Town
Plymouth
Salary
£28,392 - £31,157 Per annum
Salary period
Yearly
Closing
13/08/2026 23:59
University Hospitals Plymouth NHS Trust logo

Facilities Support Officer

NHS AfC: Band 4

Job overview

The Facilities Support Officer (Operations) provides administrative and operational support to ensure the effective delivery of Facilities services across University Hospitals Plymouth NHS Trust, with a particular focus on car parking administration, staff identification badges and security-related processes.
 
The post holder manages key systems and records, responds to staff, patient and visitor enquiries, and supports compliance, reporting and service improvement activities. Working closely with internal departments, contractors and external partners, the role contributes to safe, efficient and customer-focused service delivery that supports the Trust’s operational objectives and enhances the patient and staff experience.

 

 

***Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome. ***

 

Main duties of the job

The Facilities Support Officer (Operations) supports the Facilities Operations Managers and wider Facilities team in delivering safe, efficient and customer-focused services across the Trust.
 
The post holder is responsible for administering the Trust's car parking permit systems and staff identification badge service, ensuring records, processes and communications are accurate, effective and compliant with Trust procedures.
 
The role also provides administrative and operational support across Facilities services, including risk and incident monitoring, CCTV administration, procurement support and responding to enquiries from staff, patients, visitors and external organisations.

Working for our organisation

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.

The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.

If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.   

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.   

We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.  It is sometimes necessary to close vacancies before the closing date.

 If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

The post holder will:

  • Support the Facilities Operations Managers and the wider Facilities team, both internal and contracted, to deliver excellent key performance outcomes, ensuring that services are safe, fit for purpose and enhance staff and patient experience and care.
  • Take responsibility for administering the Trust's car parking permit systems and providing an efficient, customer-focused service.
  • Effectively manage and monitor the University Hospitals Plymouth NHS Trust staff identification badge system.
  • Provide administrative and operational support to Facilities operational services and the wider Facilities team to ensure the efficiency and effectiveness of the function and support the delivery of a cost-effective service.
  • Support the delivery of the corporate aims, objectives and aspirations of the Directorate and the Trust.
  • Assist the Facilities Operations Managers and wider Facilities team in reviewing Directorate risks and incidents, ensuring they are appropriately monitored and maintained.

For further information please see attached job description

Person specification

Qualifications

Essential criteria
  • • NVQ Level 3 in Business Admin or equivalent plus demonstrable experience or proven knowledge in similar role
  • • GCSE (A-C) English and Mathematics

Knowledge & Experience

Essential criteria
  • • Have undertaken a wide range of administrative duties
  • • Be competent in the use of Microsoft Office packages including excel.
  • • Extensive demonstrable experience of managing systems-based processes and databases

Communication

Essential criteria
  • High level of communication skills both written and verbal, demonstrating fluency and clarity

Other Factors

Essential criteria
  • • Able to work flexibly to meet the needs of the service.
Desirable criteria
  • Proven ability to travel between sites
Disability confident leaderArmed Forces Covenant Gold AwardMindful employer. Being positive about mental health.Defence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Martyn Messenger
Job title
Facilities Operations Manager
Email address
[email protected]
Telephone number
01752 437732
Additional information

Named contact only available Tuesday to Friday 

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