Job summary
- Main area
- RSD
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 340-RSL-08-26
- Employer
- North East Ambulance Service NHS Foundation Trust
- Employer type
- NHS
- Site
- Bernicia House, Trust HQ
- Town
- Newcastle upon Tyne
- Salary
- £32,073 - £39,043 per annum
- Salary period
- Yearly
- Closing
- 06/09/2026 23:59
Employer heading
Resource Scheduling Lead
NHS AfC: Band 5
Job overview
An exciting six months secondment opportunity has arisen in the Resource Scheduling Department.
The Resource Scheduling Lead is responsible for the supervision of a team of local scheduling Senior Coordinators and Coordinators, ensuring the best possible resourcing decisions are taken for their area. The role requires the post holder to ensure best fit allocation of shifts to optimize performance, ensure effective utilization of GRS (or equivalent rostering system), and provide advice and support on the future allocation of resources within Operations.
Key performance objectives will include the management of overtime, reductions in downtime, management of abstraction levels including a focus on annual leave and training requirements, and to create and support a positive working culture within the Resource Scheduling Department. The role will provide insight and support to the Heads of Service and Operational Managers in their area, giving assurance to all resourcing matters.
Main duties of the job
Resource Scheduling Lead
Working for our organisation
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Detailed job description and main responsibilities
For a detailed description of the main duties & responsibilities associated with the role please refer to the Job description
Person specification
Education, Qualifications and Training
Essential criteria
- NVQ Level 4 or Diploma in relevant discipline or previous relevant experience.
- Evidence of recent on–going personal development
Desirable criteria
- Experience of working in an Ambulance Service Trust, Emergency Services or NHS organisation.
Key Skills, Knowledge and Aptitude
Essential criteria
- Knowledge of rostering systems
- Well developed Resource Planning Skills
- Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives whilst managing others expectations
- Demonstrates a logical and structured approach to work with a high degree of creativity, innovation and attention to detail
- Excellent knowledge of IT, literacy and numeracy skills.
- Excellent verbal and written communication skills.
- Advanced understanding of MS Excel and word.
Desirable criteria
- Experience of Managing rosters in an organization covering a large geography operating 24/7 Ability to demonstrate a working knowledge of current employment legislation
Experience
Essential criteria
- Supervisory or management experience
- Experience in preparation of reports and presentations.
- Resource planning / capacity management experience.
- Highly developed negotiating and influencing skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Rachel Jones
- Job title
- RSD Manager
- Email address
- [email protected]
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