Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday to Thursday 8.30 a.m. - 5.00 p.m. and Friday 8.30 a.m. - 4.00 p.m.)
Cyfeirnod y swydd
387-WC9379-MF-B
Cyflogwr
Bristol NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
St Michael's Hospital
Tref
Bristol
Cyflog
£25,760 - £27,476 pa
Cyfnod cyflog
Yn flynyddol
Yn cau
07/08/2026 12:00

Teitl cyflogwr

Bristol NHS Foundation Trust logo

Outpatient Clinic Coordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Trosolwg o'r swydd

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Obstetrics & Gynaecology, which is part of University Hospitals Bristol & Weston NHS Foundation Trust. 

Working in a fast-paced environment as part of a  friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures. 

For further details please view the job description and person specification. 

Previous applicants need not apply.

Prif ddyletswyddau'r swydd

Communication:

  • To support the triaging of referrals by liaising with key clinical staff
  • Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
  • Act as a point of contact for queries from clinical and non-clinical staff
  • Liaise with clinical and non-clinical teams across the Trust via telephone and email
  • Escalate patient queries, capacity problems and general issues  as appropriate
  • Communicate changes to clinics and appointments to patients as instructed, often at short notice
  • To support the triaging of referrals by liaising with key clinical staff

Patient Care:

  • To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

  • To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
  • Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
  • Attend appropriate meetings as required by the role’s line manage

Gweithio i'n sefydliad

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Manyleb y person

Qualifications and Training

Meini prawf hanfodol
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Aptitudes

Meini prawf hanfodol
  • Respecting Everyone
  • Embracing Change
  • Recognising Success
  • Working Together

Knowledge and Experience

Meini prawf hanfodol
  • Clerical / administrative experience, including filing and/or reception
  • Experience of dealing with the public, both on the telephone and in person
  • Flexible working approach
Meini prawf dymunol
  • Previous NHS experience
  • Experience of using a Patient Administration System

Skills and Abilities

Meini prawf hanfodol
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail

Bathodynnau ardystio / achredu cyflogwyr

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Serena Hodges
Teitl y swydd
Performance & Operations Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0117 342 5728
Gwybodaeth i gefnogi eich cais

Please contact [email protected] for informal discussions. 

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg