Job summary
- Main area
- Data, Technology and Information (DT&i)
- Grade
- Band 6
- Contract
- Fixed term: 18 months (Possible on call)
- Hours
- Full time - 37.5 hours per week (To work as a team covering 08:00 to 18:00)
- Job ref
- 196-ITCS166
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Education Centre
- Town
- London
- Salary
- £47,951 - £56,863 p.a inc. HCA
- Salary period
- Yearly
- Closing
- 18/08/2026 23:59
Employer heading
Clinical Application Analyst (Diagnostics)
Band 6
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
As an IT Clinical Systems Application Support Analyst (Diagnostics), you will provide specialist application support for a portfolio of diagnostic systems, ensuring incidents, service requests and technical issues are managed effectively and resolved within agreed service levels. You will be responsible for maintaining application stability, investigating and resolving complex incidents, supporting system upgrades and enhancements, managing supplier relationships, and contributing to the successful transition of new technologies into operational service.
The role offers the opportunity to work on significant digital transformation initiatives, including programmes funded through the NHS Diagnostics Digital Capability (DDC) Programme.
The role is initially advertised for 18 months and aligned to the current phase of programme delivery.
Main duties of the job
This role will hold responsibility for managing and maintaining clinical applications across our 2 Trusts.
· Applications Management are responsible for the technical resolution of Incidents and Problems for a subset of diagnostic clinical applications.
· To contribute to Root Cause Analysis and ensure Continued Service Improvement
· To test and implement agreed fixes, upgrades and manage changes to Production environments
· To maintain key relationships with application stakeholders
· To provide coordinated application support, operational oversight and frontline issue management for a complex portfolio of diagnostic systems.
They must understand the technical complexities these systems have and be able to offer a technical response to business problems in non-technical language.
A key aspect of the role is to ensure that customer issues and technical problems are managed within the agreed services levels. The ability to deliver outstanding customer service in a complex environment is essential.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust (GSTT) and King’s College Hospital NHS Foundation Trust (KCH) are two of London’s largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London. Together the Trusts have an annual turnover of nearly £3bn and employ around 30,000 staff, with main GSTT sites at St Thomas’ Hospital and Guy’s Hospital, and main KCH sites at King’s College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King’s Health Partners AHSC (KHP), and Guy’s and St Thomas’ merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021.
The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.
Detailed job description and main responsibilities
· To provide coordinated application support, operational oversight and frontline issue management for a complex portfolio of diagnostic systems.
· Provide a direct point of contact for technical escalation of application Incidents and requests
· Act to ensure the appropriate response is provided within service level targets for all Incidents and service Requests received
· Refer Incidents that cannot be resolved by the Applications team to Third Party Suppliers or Project/ (3rd line)
· Manage the Applications Incident queue to ensure that application Incidents are resolved within service level
· Ensure applications are monitored and available for use and that appropriate communications are issued for Incidents impacting applications availability
· Perform detailed Incident analysis to identify the root cause and failure mode, and establish a solution or a workaround either directly or via other teams
· Proactively identify areas of potential Incident generation to prevent reoccurrence
· Manage and prioritise both short- and long-term actions arising from Root Cause Analysis to ensure that these are given the relevant priority in development/3rd party schedules/service improvement plans to improve applications stability
· Identify process improvements for a range of Applications and ensure process conformance
· Document and transfer knowledge for known Problems and workarounds to the IT Service Desk team to improve the number of Incidents resolved at 1st line
· Enhance applications reports as required to give visibility and transparency to the business
· Using and administering monitoring systems through business monitoring tools
· Assist with testing and User Acceptance Testing for new applications functionality as required
· Participate in the Change Advisory Board (CAB) as required
· Maintain the IT Service Catalogue for transitioned applications in use across the Trusts and non-clinical applications governance
· Aid with the management of 3rd Party supplier maintenance contracts for applications support and ensure that all new contracts are reviewed to ensure they are fit for purpose at an early stage in the project lifecycle for support.
· Liaise with project teams to ensure applications in Pipeline development are transitioned smoothly into Applications Management when they are released to production and manage the Transition through the Warranty period
· Work outside of core hours, as required, to meet business support need
· Contribute to Trust policies, procedures, and standards for the department.
· Support financial management activities, particularly around procurement of new solutions, processing of supplier invoices including cost awareness and value‑for‑money considerations.
· Participate in peer review and professional development activities, including HR‑led and departmental reviews.
For Further information please refer to the attached JD/PS
Person specification
Education/ Qualifications
Essential criteria
- Postgraduate degree or equivalent experience in a relevant post/s.
Desirable criteria
- IT Technical qualification
- ITIL Foundation certificate
- PRINCE2 (Foundation)
Previous Experience
Essential criteria
- Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
- Knowledge and experience of dealing with escalation routes when problems or development needs arise
- Experience in supporting a large scale, complex application systems environment
Desirable criteria
- Good understanding of an Acute Trusts corporate administrative systems
Skills/ Knowledge /Ability
Essential criteria
- Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
- High level of communication skills and ability to explain technical issues to a non-technical audience; experience of delivering training to different audiences
- Ability to explain to IT staff the user and service implications when problems arise
- Professional approach with skills in communication, team working, negotiation and conflict management
Desirable criteria
- Knowledge of NHS financial management activities
Documents to download
Further details / informal visits contact
- Name
- Cheryl Crespo
- Job title
- Programme Manager (SEL Digital Diagnostics)
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Yasamin Omary
List jobs with Guy's and St Thomas' NHS Foundation Trust in Administrative Services or all sectors


