Job summary
- Main area
- Ear Nose and Throat
- Grade
- Band 3
- Contract
- Permanent: Only candidates with the legal Right to Work in UK will be considered for this role. Unfortunately, we are unable to offer visa sponsorship at this time.
- Hours
- Full time - 37.5 hours per week (Only candidates with the legal Right to Work in UK will be considered for this role. Unfortunately, we are unable to offer visa sponsorship at this time.)
- Job ref
- 337-NP-9857LC
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £30,630 - £32,346 Per Annum Including High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 01/10/2026 23:59
Employer heading
ENT Admin Coordinator
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Right to Work
If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.
Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK.
Job overview
Band 3 Administration Coordinator
ENT
Location: Northwick Park Hospital
Are you highly organised and motivated with a passion for healthcare administration? Join our dynamic team at Northwick Park Hospital as an Administration Coordinator.
Key Responsibilities:
- Booking appointments, answering telephones and dealing with general enquiries
- Adhere strictly to Trust policies and the Data Protection Act 1998, ensuring confidentiality and sensitive handling of patient information.
- Flexibly to support the team to meet operational needs.
Location:
· Based at Northwick Park Hospital.
· May be required to work across other Trust sites as necessary.
If you’re looking for a rewarding role where your administrative skills make a real difference in the ENT department, we’d love to hear from you!
Main duties of the job
Main Duties
-
Work effectively both independently and as part of a team, managing pressure and workload efficiently.
-
Liaise with various hospital staff members to ensure smooth communication and coordination.
-
Provide and receive routine patient information, including from GPs, with tact, discretion, and adherence to Trust and Caldicott guidelines.
-
Handle enquiries professionally and cooperatively in person and over the phone from patients, medical personnel, and the general public.
-
Maintain high concentration levels during daily duties, especially when inputting data and responding to queries, ensuring accuracy to minimise clinical risk.
-
Manage potential exposure to distressing clinical information related to complex patient conditions and treatments with sensitivity.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Person specification
Education
Essential criteria
- Basic GCE/GCSE education
Desirable criteria
- NHS experience
- Cerner experience
Knowledge and experience
Essential criteria
- IT Literate
Desirable criteria
- Knowledge of the Data Protection Act
Skills, Abilities and Attributes
Essential criteria
- Demonstrate commitment to the Trusts Heart values
Desirable criteria
- Experience working in ENT
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ryan Miranda
- Job title
- ENT Outpatients Team Lead
- Email address
- [email protected]
List jobs with London North West University Healthcare NHS Trust in Administrative Services or all sectors