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Job summary

Main area
Southend Hospital
Grade
Band 3
Contract
12 months (Fixed Term)
Hours
Full time - 37.5 hours per week
Job ref
390-SUR-SO-8958
Employer
Mid and South Essex NHS Foundation Trust
Employer type
NHS
Site
Southend
Town
Southend
Salary
£25,760 Per Annum (Pro Rata for Part Time)
Salary period
Yearly
Closing
31/08/2026 23:59

Employer heading

Mid and South Essex NHS Foundation Trust logo

Admin Support

Band 3

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

 

Job overview

Join our team and play a vital role in ensuring patient waiting list information is accurate and up to date.

In this varied administrative role, you will support the validation and maintenance of waiting list data across a range of services, helping to improve patient pathway management and reduce delays. You'll work closely with clinical teams, service managers and booking colleagues to resolve queries, maintain data quality and support efficient patient care.

We're looking for someone who is organised, detail-focused and confident using computer systems. Strong communication skills, the ability to manage competing priorities and a commitment to confidentiality are essential.

Previous administrative experience is desirable. Knowledge of NHS waiting lists, RTT, diagnostics, cancer pathways or patient administration systems would be advantageous, but full training will be provided for the right candidate.

No VISA sponsorship available for this role 
 
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Main duties of the job

  • Play a vital role in supporting safe and effective patient care by joining the Trust as an Admin Support colleague.
  • Provide a comprehensive, flexible and efficient administrative service, helping team to maintain accurate waiting list and pathway information.
  • Although hosted within the Surgery, Theatres, and Anaesthetic Division, the role supports hospital-wide operational priorities.
  • To work with all Divisions and Service managers to ensure that the waiting list data  is accurate
  • Use appropriate Trust systems to capture, update and validate information, monitor reports, complete assigned tasks within agreed timescales and support the timely escalation of any data quality or pathway issues.
  • Working both independently and as part of a wider team, you will follow established processes while using your initiative to respond to daily demands.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.
 
For full details about this varied and rewarding role, please see attached job description.
 
We look forward to your application.
 
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Qualifications

Essential criteria
  • English, Math qualifications
  • Proficient in the use of internet, Microsoft Office systems specifically excel and outlook

Knowledge

Essential criteria
  • Working to strict timetables.
Desirable criteria
  • Knowledge of RTT and Diagnostic rules
  • Knowledge of Trust systems

Employer certification / accreditation badges

Trust IDNHS Employers Diversity and Inclusion PartnersApprenticeships logoNo smoking policyMenopause Friendly EmployerArmed Forces Covenant Gold Awardhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesStonewall Silver 2022Disability confident employerNHS Rainbow badgeNHS Pastoral CareNHS 75th Birthday

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rebecca Palm
Job title
General Manager
Email address
[email protected]
Telephone number
0300 443 0000
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