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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (As per rota covering various shifts including days / evening / nights / weekends)
Cyfeirnod y swydd
382-MEC41-26
Cyflogwr
Blackpool Teaching Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Blackpool Victoria Hospital
Tref
Blackpool
Cyflog
£25,760 - £27,476 enhancements for out of hours work
Cyfnod cyflog
Yn flynyddol
Yn cau
07/09/2026 23:59

Teitl cyflogwr

Blackpool Teaching Hospitals NHS Foundation Trust logo

Emergency Department Patient Flow Assistant

NHS AfC: Band 3

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance.  Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored. 

 


Trosolwg o'r swydd

This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant.

The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department.

This is a full time position and the team cover a 24/7 period so please ensure you are able to work a variety of shifts before applying.

Please be advised that, should a high volume of applications be received, the advertisement may close prior to the stated closing date.

Prif ddyletswyddau'r swydd

Working in support of and under the direction of the Emergency Department Nurse in Charge, they will assist in the monitoring and management of patient flow through the department. The post holder will be responsible for timely and effective management of departmental administrative duties.

Main Duties:

  • Ensure that there are up to date plans for all patients > 2 hours.
  • Ensure that clerking is up to date in real time.
  • Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
  • Accurately input the Bed Booked times.
  • Ensure referral times to specialties and specialty outcomes are recorded accurately.
  • Ensure coding is completed by a clinician prior to discharge and the patient is removed.
  • Gather information prior to each safety huddle and complete the template accurately.
  • Monitor and escalate IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS.
  • Liaise with Diagnostic Services.
  • Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results.
  • Book porters for patient transfers.
  • Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate.
  • Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team.

Gweithio i'n sefydliad

Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career. The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.

We are proud of the care we strive to provide, and we want to continue to build on this by the addition of passionate, kind and caring people   to our teams. Using the latest pathways, evidence-based care and, using all the community therapy support networks available to us to give every patient the best opportunity to remain independent, safe and supported. We are looking for people who strongly align with our Trust values and share common goals.

As a Trust we are committed to:

  • Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
  • Real equality of opportunity.
  • Continuous learning and development  for staff.
  • Achieving a work life balance

We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.

The Trust is accredited as a Disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

  1. Ensure that there are up to date plans for all patients.
  2. Ensure that clerking is up to date in real time.
  3. Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
  4. Accurately input the Bed Booked times.
  5. Ensure referral times to specialties and specialty outcomes are recorded accurately.
  6. Ensure coding is completed by a clinician prior to discharge and the patient is removed.
  7. Gather information prior to each safety huddle and complete the template accurately

Please see the attached Person Specification and Job Description which outline the main responsibilities of this role. 

Manyleb y person

Education & Qualifications

Meini prawf hanfodol
  • Good standard of education including 5 GCSE/Equivalent.
  • NVQ Level 3 or equivalent.
  • Evidence of ongoing personal development
Meini prawf dymunol
  • ECDL or IT qualification

EXPERIENCE AND KNOWLEDGE

Meini prawf hanfodol
  • General administrative experience
  • Experience of dealing with members of the public face to face and over the telephone.
Meini prawf dymunol
  • Hospital IT systems experience.
  • Knowledge of Trust and Departmental NHS Targets.
  • Medical terminology.
  • Familiarity of the emergency department Electronic Patient Record system.

SKILLS AND ABILITY

Meini prawf hanfodol
  • Excellent organisational skills.
  • Excellent communication skills.
  • Ability to prioritise work.
  • Ability to follow a procedure / instruction and feedback to senior staff.
  • Ability to work with minimal supervision.
  • Ability to remain calm when the department is experiencing extreme pressures.

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverDisability confident employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Georgia Rushton
Teitl y swydd
Assistant Operational Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01253 954103
Gwybodaeth i gefnogi eich cais

Please be advised that, should a high volume of applications be received, the advertisement may close prior to the stated closing date.

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg