Job summary
- Main area
- Compliance
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Compressed hours
- Job ref
- 234-26-K0266-A
- Employer
- Norfolk and Norwich University Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Norfolk and Norwich University Hospital
- Town
- Norwich
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
- Interview date
- 02/10/2026
Employer heading
Compliance Administrator
NHS AfC: Band 3
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
Are you looking for a new role that will help you develop valuable skills in compliance, systems and reporting? Do you have great attention to detail and feel confident working with electronic systems and Excel? Are you interested in a hybrid working role?
If so, we would encourage you to apply.
An exciting opportunity has arisen to join our Corporate Risk and Compliance team as a Compliance Administrator. We are a small, supportive team who work collaboratively with a wide range of staff, helping to ensure the delivery of safe, high-quality care for our patients.
In this role, you will gain hands-on experience in policy management, external visits and support key policy processes across the Trust.
Main duties of the job
As post holder, you will be responsible for liaising with key contacts across the Trust in relation to documents or external visits and compiling and distributing reports within agreed deadlines. Strong organisational skills will be required to monitor relevant shared inboxes and respond in a timely manner.
The role involves liaising with staff at all levels of the Trust, assisting with system, approval, and policy queries, and providing advice and support where documents do not meet the expected requirements. You will also support the maintenance of system content, including cleansing overdue documents to ensure staff have access to up-to-date information, supporting the delivery of a high quality, safe and compassionate healthcare service.
The post holder will be required to make decisions independently, including:
- determining whether submitted documents meet Trust policy requirements or require amendment before progressing
- prioritising workload and inbox queries to ensure deadlines are met and urgent issues are addressed appropriately
- identifying when to escalate complex queries, risks, or non-compliance issues to senior members of the team
All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
- Check, verify and process new and reviewed procedural documents uploaded to the Trust’s Policy Management System in line with Trust policy.
- Coordinate the external visits schedule using data.
- Liaise with key contacts on any areas of query or issue in relation to documents or external visits, in a professional and courteous manner, and provide regular training to assist and support staff in understanding processes and requirements.
- Amend, correct, and update Trust procedural documents, where appropriate and necessary.
- Compile and send out reports relating to procedural documents within the agreed deadlines.
- Monitor relevant compliance team shared inboxes, answering and actioning queries appropriate to level of role.
- Assist with system cleansing of the Policy Management System and External Visits section of the Incident Reporting System.
- Assist with producing tracking spreadsheets for departments to help them maintain their documents and external visits.
- Use software, IT database of information and formulate spreadsheets to ensure accurate and update information is readily available, where required.
- Be an advocate and a point of contact for the procedural document development policy to improve the approval process of new and reviewed documents.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person specification
Qualifications
Essential criteria
- Business Administration Apprenticeship or NVQ Level 3 or equivalent experience
Experience
Essential criteria
- Previous secretarial/administrative/office experience.
- Takes initiative and uses own judgement in anticipating and dealing with queries and problems.
Skills
Essential criteria
- Excellent eye for detail and proofreading skills
- Ability to prioritise and organise own workload with minimal direction
Attitude, aptitude
Essential criteria
- Self-motivated, proactive and innovative.
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tanya Rejek
- Job title
- Compliance Facilitator
- Email address
- [email protected]
- Telephone number
- 01603 647265
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