Job overview

As a Service Support Manager, you will be responsible for supporting the implementation of service developments, delivery of access targets, delivery of quality and activity targets, and assist in development of strategy and foster a culture of clinical integration within the Division. 

You will oversee and support the administration of the Respiratory department. You will be responsible for RTT performance and will monitor performance and make adjustments to patient pathways where necessary.

The role also requires managing an administrative team, monitoring processes and performance within the service. This includes the day to day planning prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. This role will cover services across Imperial sites.

Main duties of the job

• Be responsible for managing the respiratory patient pathway, maintaining effective departmental systems and processes.
• Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
• To communicate directly with patients, General Practitioners and Specialist Consultant referrers both verbally and in writing with regard to waiting times, appointments and treatment dates.
• Work with other members of the wider team to ensure quality standards are adhered to.
• Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
• Develop new processes for the service with a view continuously improving the patient experience.
•  Identify the costs associated with service improvement and seeks approval before implementation.
• Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
• Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.