Job overview

We are looking for an exceptional candidate to join the Directorate of Women’s, Children, Cardiovascular Science within Imperial College Healthcare NHS Trust, as Cardiology Waiting List scheduler.

The Cardiology and Cardiothoracic Service at Imperial College Healthcare Trust is one of the largest services in the UK providing Cardiology & Cardiothoracic services across two hospital sites; Hammersmith Hospital, and St Mary’s Hospital.

 Areas of expertise include; scheduling surgeries and procedures for patients awaiting for Cardiology treatment.

The service has three inpatient Cardiology & Cardiothoracic providing acute, specialist and post-surgical care to patients. There are two large dedicated Cardiology & Cardiothoracic outpatient departments, a day surgery unit and diagnostic unit from which Cardiology and Cardiothoracic services are provided.

The post holder will work alongside their management colleagues and the lead consultants and nurses for the subspecialties they are responsible for.

If you are ambitious who can demonstrate creative, innovative, forward thinking and have the skills to deliver change effectively whilst maintaining operational delivery. Able to respond to what is happening in the moment and work collaboratively with clinical colleagues to develop services. Adaptable and flexible in your communication and influencing style then please get in touch!

Main duties of the job

• To telephone patients in accordance with the Trust Access Policy to offer admission and appointment dates within timeframes identified by the Trust.
• To handle sensitive and difficult conversations with patients- always showing empathy, professionalism, and understanding.
• To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and colleagues face to face and on the telephone.
• To liaise with medical, nursing and administrative staff as well as consultants and General Practitioners as required, seeking guidance and advice as necessary.
• To produce letters regarding admission and appointment dates for patients and GPs in a timely fashion and ensure letters are accurate and up to date.
• To work on a rotational basis covering all specialties supported by the Inpatient Access team, communicating clearly and effectively with Pre-Operative Assessment, all surgical specialties, and patients to ensure their planned treatment runs as smoothly and safely as possible on the day.
• To ensure that the departmental telephones are answered and calls dealt with, or passed on to the appropriate member of staff.
• To work closely with other departments within the Trust, including Site Operations Team, Bed Managers, Pre-Assessment Clinic Staff, Patient Advice and Liaison Team, Medical Secretaries, Theatres Staff and Clinical Staff, and service managers.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.