Job summary
- Main area
- Urology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-AR-EMF21125-B3
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey
- Town
- Guildford
- Salary
- £27,106 - £28,850 Per annum pro rata including high cost area supplement
- Salary period
- Yearly
- Closing
- 13/08/2026 23:59
- Interview date
- 19/08/2026
Employer heading
Administrator Assistant
Band 3
Job overview
Hours: 37.5 per week – Monday to Friday
An exciting opportunity has arisen for a first class admin assistant who has excellent interpersonal skills and a calm and methodical approach to provide essential administration duties to Consultants & their team within the fast-paced Urology department.
Principle duties include assisting with letters, diary management, clinic management, pulling notes, filing, distribution of post, using hospital Millennium system and other databases and liaison with other healthcare professionals. You will be expected to have an excellent telephone manner, be courteous and efficient.
Main duties of the job
To provide a full range of administrative service to consultants and their team.
Manage own workload & demonstrate efficient organisation and oversee the smooth effective operation of the office. To work autonomously within a team, providing full organisational support to the consultant’s practice and their team. To ensure procedures and working practices are in place so that the speciality and Trust can deliver a service that meets the standards and targets that have been set. To provide a considerate, patient focussed service in all dealings with patients and with staff around the hospital and throughout the whole system.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Detailed job description and main responsibilities
To undertake a full range of administrative duties for consultants and their team.
To distribute post on a daily basis to the appropriate member of staff.
Organise relevant notes, results, scans for clinics. Use initiative to obtain missing details, results and x-rays.
Ensure clinic letters are available for the correct team member to sign as necessary.
Take responsibility for collecting, requesting, organising and tracking patient notes.
To take telephone calls from patients, relatives, members of the public and other professional organisations in an efficient, tactful and compassionate manner.
To maintain efficient filing and information tracking systems to ensure continuity of care, including electronic case note tracking.
To utilise Surrey Safe Care and other information systems as required. Ensure patient information has been entered correctly and amend as necessary.
To provide department cover on reception when required due to shortness of staff or sickness
To review and process patient/clinic letters on current software
To book, cancel or reschedule appointments when necessary
Collect and capture audit data as required.
Be willing to adjust own working practices and support speciality wide and trust wide changes that will occur e.g. as a consequence of implementation of Connecting for Health (CfH), the national programme for IT. (this may require further training).
Any other duties appropriate to the grade and nature of the post.
Agree individual Personal Development Plan with line manager
Person specification
Qualifications
Essential criteria
- Good general standard of education to GCSE level or equivalent including English
Knowledge and Experience
Essential criteria
- Experience of working in busy environment
- Experience of dealing with the general public
Desirable criteria
- Awareness and understanding of NHS issues
- Experience in using patient administration systems
- Experience of working in a large complex organisation and a multidisciplinary environment
- Knowledge of basic anatomy and physiology
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Veronica Lewis
- Job title
- Assistant Specialty Manager
- Email address
- [email protected]
- Telephone number
- 01483571122
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