Job summary
- Main area
- Temporary Staffing
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-CR-EMF21075
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey Hospital
- Town
- Guildford
- Salary
- £29,812 - £32,715 pro rata per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 19/08/2026 23:59
Employer heading
Temporary Staffing Booking Coordinator
Job overview
To deliver an efficient, professional, and high-quality temporary staffing service ensuring to provide a high quality and responsive service to Royal Surrey Trust and collaborative Trusts managers and employees, including compliance with required procedures, processes and standards.
Main duties of the job
To ensure the temporary staffing requirements are dealt with in a timely and cost effective manner by close liaison with the team, department managers and ward matrons, ensuring all flexible staffing requirements are documented as per Royal Surrey Trust and collaborative Trusts procedures and filled as appropriate via the rostering systems.
Be accountable and to act as the first point of contact for all temporary staff and assist with any queries that may arise, such as booking/cancelling their shifts, pay queries, system issues or general enquiries.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Detailed job description and main responsibilities
• Inputting and manipulating data from more than one database.
• Organise data audits to provide assurance of information reported and make recommendations based on the audit findings.
• Provide training to trust staff, managers, Staff Bank members and colleagues on the Allocate booking systems (Optima, Employee Online, LOOP, Staff Direct and BankStaff) and any other temporary staffing systems, to ensure bookings are advertised in a timely manner to encourage high bank staff fill rates on shifts.
• Ensure all bookings/shifts are logged on the temporary staffing systems in a timely manner and in accordance with best practice.
• Follow the correct procedure for onboarding agency workers within the Trust, ensuring correct compliance checks are carried out and clear communication is given to the agencies and departments.
• Ensure all agency workers are working within the set rate caps, ensure the correct process is followed and a TWARF or MARF form is completed correctly.
Person specification
Qualifications
Essential criteria
- Educated to A Level / NVQ Level 3 standard or equivalent knowledge gained through experience
Desirable criteria
- CIPD Qualification
Knowledge and Experience
Essential criteria
- Demonstrable previous general administration experience within a busy office environment
- Experience using e-bookings system
- Competent in Microsoft Office - Word, Outlook, Excel Spreadsheets, PowerPoint
Desirable criteria
- Previous experience working within the NHS
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Samantha Lord-Burns
- Job title
- Temporary Staffing Operations Manager
- Email address
- [email protected]
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