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Job summary

Main area
Senior Management
Grade
Band 8d
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
290-CR-2034
Employer
Imperial College Healthcare NHS Trust
Employer type
NHS
Site
St Mary's Hospital
Town
London
Salary
£103,102 - £117,560 pa inclusive
Salary period
Yearly
Closing
23/08/2026 23:59

Employer heading

Imperial College Healthcare NHS Trust logo

Head of Digital Patient Pathway Management

Band 8d

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.  

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.  

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

 

 

 

Job overview

Imperial College Healthcare NHS Trust is seeking an exceptional leader to establish and lead our Digital Patient Pathway Management (DPPM) function, driving the redesign of patient pathways through digital solutions, data and operational transformation.  This is a unique opportunity to shape how care is delivered across one of the UK's leading NHS organisations and the North West London Acute Provider Group.

Reporting to the Director of Performance and accountable to the Chief Operating Officer, you will lead a high-profile portfolio of programmes focused on improving patient access, enhancing safety and delivering operational efficiency through digitally enabled change.

We are look for an individual who is passionate about improving patient outcomes through innovation and technology, who has substantial experience leading large-scale digital, transformation or improvement programmes in the NHS, who understands elective care, patient pathway management and operational performance and who can build strong relationships with senior clinical, operational and digital leaders.

Main duties of the job

  • Lead the Trust's Digital Patient Pathway Management function, driving digitally enabled transformation to improve patient access, safety, experience and operational performance.
  • Develop and deliver a portfolio of digital pathway improvement programmes, ensuring projects are aligned to Trust, North West London and national priorities.
  • Work in partnership with senior clinical, operational and digital leaders to redesign patient pathways, implement innovative solutions and realise measurable benefits for patients and staff.
  • Provide strategic leadership for the DPPM team, setting direction, managing performance, developing staff and fostering a culture of innovation, accountability and continuous improvement.
  • Lead programme governance, performance monitoring, risk management and benefits realisation across a complex portfolio of transformation initiatives.
  • Build and maintain effective relationships with a wide range of internal and external stakeholders, including executive leaders, NHS England, North West London partners and supplier organisations.
  • Champion the adoption of digital tools and new ways of working, ensuring clinical and operational teams are supported to embed changes successfully.
  • Translate complex digital, operational and strategic issues into clear recommendations and Board-level reports to support decision-making and organisational change.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.  

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. 

For both overviews please view the Job Description attachment with the job advert.

 

Person specification

Education/ qualifications

Essential criteria
  • Degree level or equivalent experience (relevant to role).
  • Postgraduate qualification in relevant area or equivalent experience.
  • Recognised management qualification or equivalent experience
  • Received training in programme/project management process methodology
Desirable criteria
  • Qualification in Project Management

Experience

Essential criteria
  • Experience in a senior management role encompassing either programme or project management and preferably both.
  • Experience of waiting list management, with knowledge of technical, operational and clinical challenges in managing RTT and non-RTT elective patient pathways
  • Working knowledge of NHS elective care standards
  • Proven track record of managing digital change programmes in the NHS
  • Proven track record in managing programmes and projects on time and to successful conclusions having delivered at least two large projects to completion
  • Demonstrable experience of working across organisational boundaries and with multiple internal and external stakeholders across organisations

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Disability confident employerAccredited Living Wage EmployerNHS Rainbow Badge - BronzeWe Work FlexiblyGreen Plan

Documents to download

Apply online now

Further details / informal visits contact

Name
Stuart Bell
Job title
Director of Performance
Email address
[email protected]
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