Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
primary care mental health
Gradd
NHS AfC: Band 2
Contract
Cyfnod Penodol: 6 mis (Fixed term: 6 months)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
285-2948-MH
Cyflogwr
Black Country Healthcare NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Goscote House
Tref
Walsall
Cyflog
£25,272 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
03/09/2026 23:59

Teitl cyflogwr

Black Country Healthcare NHS Foundation Trust logo

Administration Assistant

NHS AfC: Band 2

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.

We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.

What we do

·       Adult and older adult mental health

·       Children and young people’s mental health

·       Specialist learning disability services

·       Community healthcare for children, young people and families in Dudley

Why join now

We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.

Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.

There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.

It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.

What it’s like to work here

You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.

Who we are

We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Trosolwg o'r swydd

To support clinical services and the wider administration team in providing efficient administration resource to safely manage the daily demand of referrals entering our services and process these referrals with a patient centred approach to the appropriate clinical services.

Provide comprehensive administrative support across various disciplines and services within the organisation, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively.

All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.

Prif ddyletswyddau'r swydd

·       Support the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures and as directed by the line manager. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.

·       Support the process of processing referrals appropriately by booking appointments for groups or treatment and clinic appointments as required, arranging cancellation of appointments and rescheduling as required in a timely manner.

·       Manipulation of the EPR system to enter and retrieve relevant patient data as required to support the navigation of referrals

·       Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.

·       Providing a high standard of communication with a patient centred approach at all times

·       Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.

·       Support with the preparation of documentation in the form of template letters and other correspondence as directed by the clinical team in an appropriate format

Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures.

Gweithio i'n sefydliad

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

  • Adult and older adult mental health services
  • Specialist learning disability services
  • CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.

Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please demonstrate in your application that you meet the essential criteria and have the relevant experience for the post.

Please see JD and PS for details

Manyleb y person

Achieved Grade

Meini prawf hanfodol
  • Achieved Grade and experience
Meini prawf dymunol
  • Experience working in the NHS

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveDisability confident leaderCare quality commission - GoodArmed Forces Covenant Bronze Award

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Veronika Day
Teitl y swydd
Primary Care Mental Health Team Manager
Rhif ffôn
07825050810
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg