Job overview

If you enjoy a challenge, able to multi-task and are a highly motivated and proactive individual, then this post could be for you.

You will be required to ensure that invoices are raised in a timely manner, have the ability to pay attention to detail and collate information from various sources in order to ensure that all private income is captured.  You will have an integral role with the administration team and you will be expected to provide a comprehensive and effective administration service to support the smooth running of the business office. 

You will need the ability to be able to communicate effectively with patients both in person and over the telephone as well as Consultants, their secretaries, colleagues and other departments within Imperial College Healthcare NHS Trust as well as outside agencies. This post requires someone that has excellent customer care, interpersonal skills and a professional and courteous telephone manner. You will require excellent time management skills, able to prioritise and manage your workload effectively, and remain calm whilst working under pressure. You may also be required to have difficult conversations around finance issues and therefore experience of working in a healthcare setting or similar environment would be an advantage.

Main duties of the job

• You will need the ability to be able to communicate effectively with patients both in person and over the telephone as well as Consultants, their secretaries, colleagues and other departments within Imperial College Healthcare NHS Trust as well as outside agencies.
• This post requires someone that has excellent customer care, interpersonal skills and a professional and courteous telephone manner.
• You will require excellent time management skills, able to prioritise and manage your workload effectively, and remain calm whilst working under pressure.
• You may also be required to have difficult conversations around finance issues and therefore experience of working in a healthcare setting or similar environment would be an advantage.     

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to  us at interview. 

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.