Job summary
- Main area
- London Neonatal Network
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-NM14088-N
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Evelina London, Guy's and St Thomas' NHS FT
- Town
- London
- Salary
- £58,133 - £65,261 per annum including Inner London HCAS
- Salary period
- Yearly
- Closing
- 06/09/2026 23:59
- Interview date
- 29/09/2026
Employer heading
Care Coordinator
NHS AfC: Band 7
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The post holder will support the Lead Care Coordinator and the neonatal units across the designated Local Maternity & Neonatal System (LMNS)
and Integrated Care System (ICS) on behalf of the London Neonatal Operational Delivery Network to implement Family Integrated Care (FiCare) initiatives, meeting the aims and key deliverables of the Neonatal Critical Care Review (NCCR) 2019, as per the Long Term Plan (2019)
commitment.
The main focus will be to implement a strategy to improve and enhance family centred and integrated care (FiCare) in all neonatal units within the
designated LMNS/ICS area. This will be achieved by developing and working with the London Parent Advisory Group, co-ordinating and linking with key staff to support their local work, fostering a culture where FiCare is embedded in everyday practice so that parents and families are at the heart of and fully involved in their baby’s care.
The role will also include assisting provider organisations with the improvement of accommodation, facilities and support available to parents and families during their baby’s in-patient stay, maximising the use of available funding for these purposes. This will help to standardise neonatal services across the network, as well as helping support parents in preparation for the transition to neonatal outreach and / or paediatric services.
Main duties of the job
The post holder will use expert knowledge and specialist clinical skills to carry out core duties and responsibilities on behalf of the London
Neonatal Operational Delivery Network to enable the network to deliver and measure core objectives as defined within their service specification,
achieve their network work plan and deliver on the requirements set out for Care Co-ordinators.
The key aim of this role is to work across a designated LMNS/ICS to help ensure that parents and families who have sick/premature infants being
cared for are supported in their journey through neonatal services. This will be achieved by supporting work streams designed to ensure
opportunities for FiCare are maximised and a core philosophy established within each neonatal unit.
Working for our organisation
The London Neonatal Operational Delivery Network (ODN) is hosted by The Evelina London Children’s Hospital. The ODN is a disease specific operational delivery network mandated in 2014 by NHS England to improve outcomes for neonates in London.
Around 14,000 babies born in London every year need specialist care. Despite the commitment and expertise of the London hospitals and neonatal health professionals, services are often over-stretched, operating at full capacity. In addition, London has the highest birth rate nationally and one of the most diverse and complex population groups in the UK.
These challenges present an opportunity to support organisations, clinicians and parents by providing access to specialist resources and expertise, coordinating patient pathways, and improving objective data and guidelines on best practice.
With the support of NHS England (London), the Neonatal ODN aims to deliver innovative services across pathways of care and work in collaboration with service users and the voluntary sector to improve patient care and experience, and shape future neonatal services in the capital.
Detailed job description and main responsibilities
The post holder will:
Promote a philosophy of family centred and family integrated care (FiCare) across the neonatal units of the designated LMNS/ICS, ensuring this is embedded in each neonatal unit. Work with local leads and be responsible for the development of enhanced FiCare, maximising parental
involvement in the care of their baby during their inpatient stay.
Deliver agreed network strategies to ensure neonatal staff have access to appropriate teaching and education focusing on FiCare and
developmental care.
Work with Network Lead Care Coordinator and local clinical neonatal leadership to deliver unit based clinical priorities for enhancing and
maximising family centred care and integrated care, for example improving opportunities for parent engagement in skin-to-skin and the
promotion of breast feeding initiation and continuation rates, direct involvement in the care of their baby and the decision making process for these aims.
Support the neonatal unit and wider midwifery teams to work towards achievement of the Bliss Baby Charter and or other initiatives and standards e.g. UNICEF Baby Friendly initiative.
Work with the Lead Care Coordinator and Network Lead Nurse and local teams to align network-wide initiatives and collaboration to share and spread best practice.
Support the development of appropriate network policy and guidance, particularly in relation to FiCare. Seek to align policy and guidance where
possible across the LMNS/ICS, linking in with other Care Coordinators to standardise practice.
Use available data from GIRFT® and local benchmarking to review accommodation, facilities, resources and support available to parents and
families during their inpatient stay. Identify areas for improvement. Working with the Lead Care Coordinator identify possible sources of funding to enhance parent and family experience. Support the development of business cases or bid proposals.
Collaborate with NHS England and the Neonatal ODN management team to ensure that neonatal patient experience and feedback is collected
across the LMNS/ICS and fed into the appropriate channels so that it informs future service improvement. Promote the London Parent Advisory Group and support its ongoing development in providing a robust platform for co-production of local improvement plans. Link with the relevant Maternity Neonatal Voices Partnership (MVP).
Signpost parents and families to existing appropriate parental support facilities. Establish links to a wide range of healthcare professionals,
charities and other organisations who have a remit for this. Support the development of parental resources where necessary, aligning across the
LMNS/ICS/Network where possible.
Link with other Care Coordinators within the London Neonatal Operational Delivery Network, and nationally to ensure effective peer support within the role and to improve communication across the region and other established groups, such as the Network Lead Nurses forum and Data Managers group.
Deliver in partnership with the wider ODN education team, training on family centred and integrated care to all levels as appropriate.
Play a key and active role at regional Neonatal ODN level and provide regular and ad-hoc reports and data for the ODN executive groups on
agreed priorities and remit of the role.
Person specification
Qualifications
Essential criteria
- Registered Nurse, Midwife or Allied Health Professional
- Qualified in Specialty (RN/RM only)
- Educated to Degree level in relevant field
- Recognized teaching qualification or experience
- Leadership and Management Training
Desirable criteria
- FINE Foundation Toolkit certification or higher/NIDCAP certification
- Fully conversant with Microsoft Office applications
- Masters level degree or working towards
Experience
Essential criteria
- Substantial post registration experience in relevant area and recent senior experience (min Band 6) in the field of neonatology
- Evidence of working in partnership across disciplines and organisations
- Experience in delivering family integrated care and parental support
- Experience with and evidence of commitment to teaching staff/students and parents
- Therapy staff only: Provision of neurodevelopmental therapy services in a neonatal setting
- Therapy staff only: Experience in applying a range of relevant infant/family assessment tools.
Desirable criteria
- Experience of the Bliss Baby Charter Accreditation Process
- Experience of the UNICEF Accreditation Process
- Experience in the principles of Neurodevelopmental Follow Up assessment/Programmes
Skills
Essential criteria
- Articulate and confident in the ability to engage and participate with a wide range of healthcare professionals and parents/families in a wide range of settings.
- Excellent communication and interpersonal skills, including report writing and ability to deliver presentations.
- Comprehensive knowledge and understanding of the sick and well preterm and term infant and associated issues.
- Comprehensive knowledge and understanding of developmental/family integrated care and evidence of being involved in its development.
- Ability to work autonomously and flexibly.
Desirable criteria
- Ability to analyse complex data.
- Understanding of change management theory and experience/involvement in change projects
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Laura Kelly
- Job title
- Lead Care Coordinator
- Email address
- [email protected]
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