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Job summary

Main area
Clinical Oncology Admin Support - E00093
Grade
Band 3
Contract
Permanent
Hours
Part time - 25 hours per week
Job ref
413-110151-CNS-TM
Employer
The Christie NHS Foundation Trust
Employer type
NHS
Site
Clinical Oncology Admin Support - E00093
Town
Manchester
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
01/09/2026 23:59

Employer heading

The Christie NHS Foundation Trust logo

Support Secretary

Band 3

Job overview

Are you starting out in your career or are you looking to use your skills and experience in a new role? The Christie NHS Foundation Trust is looking for enthusiastic Support Secretaries to provide comprehensive support in the Medical Oncology department.  You will be joining a friendly team of Medical Secretaries within the Oncology Department and as such will be a flexible team player.

Experience and knowledge of medical audio transcription and medical terminology would be advantageous.  The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care. 

This post will be part time @ 25hrs, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.

Main duties of the job

•    Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.  

•    To carry out discharge process for patients who have been discharged from the service.

•    Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system. 

•    Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

•    Scanning of correspondence and test results into patient electronic case notes.

•    Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions.  Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.

•    Liaise with internal and external departments to arrange clinical investigations and procedures.

Working for our organisation

The Christie is one of Europe’s leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites.  We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK’s National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Detailed job description and main responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES:

Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. 

Ensure accurate input of patient details when entering data on to information databases and patient administration system.

Scanning of correspondence and test results into patient electronic case notes.


Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

Provide data to the Information Department as required.


Liaise with internal and external departments to arrange clinical investigations/procedures.


Liaise with staff at all levels both internally and externally.


Contribute to the training of new members of staff within a given area as required.


ADDITIONAL REQUIREMENTS

Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

To abide by all Trust policies and Procedures.

To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Person specification

Qualifications

Essential criteria
  • Attained a comprehensive Secondary education.
Desirable criteria
  • Undertaking or achieved AMSPAR Full Diploma or equivalent qualifications

Experience

Essential criteria
  • Previous clerical and /or secretarial experience.
Desirable criteria
  • Previous secretarial experience in Oncology

Skills

Essential criteria
  • Microsoft Office (Outlook, Word, Excel,Teams)
  • Audio and copy typing
  • The ability to manage workload and prioritise competing tasks effectively
  • Excellent communication skills
  • Customer service experience in an admin role
Desirable criteria
  • Careflow experience
  • Knowledge of medical terminology
  • AMSPAR/BSMS Medical Secretary qualification or experience
  • RSA/OCR stage II or equivalent experience

Knowledge

Essential criteria
  • Ability to produce accurate, well-presented work to a high standard
  • Ability to work as part of a team and to work on own initiative
  • Willingness to provide cover across different chambers within the department
  • Organisational abilities to work to tight deadlines
  • Ability to use own initiative
  • Ability to work under pressure
  • Reliability

Values

Essential criteria
  • Ability to demonstrate the organisational values and behaviours

Other

Essential criteria
  • Excellent interpersonal skills
  • Flexible and pro-active approach
  • Self-motivated and Enthusiastic

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Anne-Marie McGillion
Job title
ASM
Email address
[email protected]
Telephone number
0161 918 7761
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