Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 470-8244277-CJW
- Employer
- Isle of Wight NHS Trust
- Employer type
- NHS
- Site
- Ambulance Station, St Mary's Hospital
- Town
- Newport, Isle of Wight
- Salary
- £39,959 - £48,117 pro rata, per annum
- Salary period
- Yearly
- Closing
- 24/09/2026 23:59
Employer heading
Hub Duty Manager
Band 6
Job overview
We are recruiting for a Hub Duty Manager (HDM) who wishes to join our busy Clinical Coordination Centre team at #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "working together, improving together".
The HDM is responsible for the operational management of the Clinical Coordination Centre (CCC) during their shift, ensuring the safe, effective, and efficient delivery of 111 and 999 calls along with the dispatching of frontline ambulances. Reporting to the Service Delivery Manager – Communications, the HDM leads and supports control centre staff to achieve national ambulance performance standards, key performance indicators (KPIs), and locally agreed service objectives.
Main duties of the job
Under the direction of the Service Delivery Manager - Comms, you will be responsible for ensuring that all CCC Ambulance staff achieve against all national key performance indicators and those locally agreed with Ambulance Service commissioners and partners, working collaboratively with health partners, agreeing and delivering services that meet local needs.
The HDM will ensure that the immediate welfare of CCC and frontline staff remains at the forefront of all their daily service delivery, and as such will supply immediate support to the staff.
The HDM will, under the direction of the Service Delivery Manager - Comms, be responsible for the management of their designated team and will contribute in the provision of management, leadership and direction of all CCC staff. The HDM will ensure that resources are used efficiently and effectively in response to service delivery needs and offer daily management and responsibility to ensure the delivery of the national standards and quality requirements.
Ensure the safe day to day manning and operation of the Hospital Switchboard.
To set by example the professional standards expected of Ambulance Service employees.
Assist the Service Delivery Manager – Comms, to identify the need for improvement.
The Hub Duty Manager is responsible for the Clinical Coordination Centre (CCC) whilst on duty, ensuring Key Performance Indicators are met.
Working for our organisation
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Detailed job description and main responsibilities
The role provides operational leadership, managing resources, staffing, and performance to ensure timely emergency response, effective call handling, and the safe operation of the Hospital Switchboard. The Hub Duty Manager is responsible for staff welfare, coaching, performance management, and creating a positive, high-performing working environment while maintaining the highest standards of patient care and service delivery.
You will analyses operational performance, make critical decisions in high-pressure situations, coordinate responses to major incidents, and works collaboratively with NHS partners and emergency services. You will also contribute to service improvement, policy development, business continuity planning, quality assurance, and the implementation of operational change to enhance patient outcomes and organisational performance.
This role requires strong leadership, excellent communication and decision-making skills, the ability to manage complex operational demands, and a commitment to continuous improvement, staff development, and delivering safe, patient-centred services.
Please see attached Job Description.
Person specification
Experience
Essential criteria
- Level 5 or above Management Qualification
- Excellent keyboard and computer skills with a good knowledge of Microsoft Office applications
- Ability to produce excellent quality verbal and written reports
- Ability to lead, inspire, motivate, develop and manage others.
- Ability to communicate effectively with staff on all levels including other managers and external agencies on service-related matters.
Desirable criteria
- Previous experience of working in a team liaising with multiple stakeholders
- 2 Years experience of CAD
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Roxy Collins
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Telephone number
- 01983 822099
- Additional information
EXT: 4429
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