Job vacancy: Support Service Administrator, Leeds and York Partnership NHS Foundation Trust, Leeds

Job summary

Main area: Perinatal Mental Health Services
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 173-31626-ACUTE

Employer: Leeds and York Partnership NHS Foundation Trust
Employer type: NHS
Site: The Mount
Town: Leeds
Salary: £25,272 Per Annum
Salary period: Yearly
Closing: 07/09/2026 23:59

Support Service Administrator

Band 2

Detailed job description and main responsibilities

As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere. Key responsibilities include:

Greeting and directing visitors. Provide a welcoming, friendly, and professional first point of contact for all patients, visitors, and external partners. Greet individuals on arrival, respond to enquiries in a courteous and helpful manner, and ensure visitors are directed efficiently to the appropriate department, clinic, or member of staff. Contribute to creating a positive and supportive experience while maintaining a safe, organised, and professional reception environment.

Manage incoming telephone enquiries in a professional, courteous, and efficient manner, providing accurate information and signposting callers appropriately. Demonstrate excellent listening and communication skills, ensuring that messages are taken clearly, accurately, and relayed promptly to the relevant member of staff.

Supporting administrative tasks to ensure smooth day-to-day operations

Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations

The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting. Therefore, the following experience is essential:

o Basic knowledge of office systems and processes

o Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook

o Knowledge of other MS Office software (Desirable).

o Understands the responsibilities of working with confidential information

o Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone, photocopying

o Basic knowledge of Mental Health Services (Desirable).

Good communication skills are all key skill for the role.

PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME

Person specification

Experience

Essential criteria

Experience of the whole Microsoft office package and its uses.
Experience of being a part of a team that work to deliver highest level of documentation that can be provided to patients and professionals within the scope of the service.
Previous experience in an administrative post and working office environment.

Skills

Essential criteria

Word processing skills at RSA2 as standard or equivalent.

Knowledge

Essential criteria

Good understanding of administrative and office procedures, including document management, record keeping, and maintaining confidentiality.
Knowledge of customer service principles and the importance of delivering a professional and responsive service to patients, visitors, and colleagues.
Understanding of data protection, information governance, and confidentiality requirements, with the ability to handle sensitive information appropriately.

Values

Desirable criteria

Tell us about a time when you spotted something small going wrong and did something to stop it becoming a bigger issue.
Tell us about a time when you realised a colleague or someone you know needed a bit of support and you offered to help.
Tell us about a time when you showed someone kindness or understanding.

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorize Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.

Please note: The Trust does not offer reimbursement of interview expenses.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Karen Shearman
Job title: .
Email address: [email protected]
Telephone number: 0113 8555505

List jobs with Leeds and York Partnership NHS Foundation Trust in Administrative Services or all sectors

Job summary

Employer heading

Support Service Administrator

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Experience

Essential criteria

Skills

Essential criteria

Knowledge

Essential criteria

Values

Desirable criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

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