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Prif leoliad
IT
Gradd
NHS AfC: Band 8c
Contract
Parhaol: There is a requirement to be available out of hours through an On-Call rota
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
308-CORP-3310
Cyflogwr
London Ambulance Service NHS Trust
Math o gyflogwr
NHS
Gwefan
Trust HQ
Tref
London
Cyflog
£88,250 - £100,355 per annum incl HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
13/09/2026 23:59
Dyddiad y cyfweliad
24/09/2026

Teitl cyflogwr

London Ambulance Service NHS Trust logo

Head of IT Operations

NHS AfC: Band 8c

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Trosolwg o'r swydd

The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.

The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust’s digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services. 

The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans. 

The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.

Please note: We may close this advert early if we receive a high volume of applications. 

Prif ddyletswyddau'r swydd

The ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents . 

The Head of IT Operations will be accountable for:

Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned

Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board.

Respond effectively to any unplanned outages

Manage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust  

Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.

Support managers and operational staff during major incidents and Trust-wide business impact to digital services

 

 

Gweithio i'n sefydliad

Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

  • Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

Manyleb y person

Qualifications, Accreditations, Education

Meini prawf hanfodol
  • Educated to Master’s degree level in IT related subject or equivalent extensive senior management experience
  • Information Technology Infrastructure Library (ITIL) Foundation level qualified

Experience

Meini prawf hanfodol
  • Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
  • Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
  • Experience of the practical application of monitoring / alert systems to improve efficiency

Knowledge

Meini prawf hanfodol
  • Extensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
  • Good understanding of Information Security, Governance Risk and Compliance
  • Ability to analytically solve complex problems and make informed recommendations based on detailed data analysis – often where the solution requires a new approach and does not rely on existing solutions

Bathodynnau ardystio / achredu cyflogwyr

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Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

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Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Paul Schack
Teitl y swydd
Director of Digital Services
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg