Skip to main content
Please wait, loading

Job summary

Main area
iCaSH integrated contraception and sexual health
Grade
Band 3
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Monday - Friday 7.5 hours per day (to include a late shift until 8pm and Saturday 9-1pm on rota basis)
Job ref
448-AMB-8253653
Employer
East of England Community Health and Care NHS Trust (Cambridgeshire)
Employer type
NHS
Site
Kings Brook Bedford with cover at Grove View Dunstable if required
Town
BEDFORD
Salary
£25,760 - £27,476 per annum, pro-rata
Salary period
Yearly
Closing
13/09/2026 23:59
Interview date
05/10/2026

Employer heading

East of England Community Health and Care NHS Trust (Cambridgeshire) logo

Administrator

Band 3

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Job overview

An exciting opportunity has arisen for an enthusiastic and committed Administrator to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford but with the expectation to provide cover at Grove View Dunstable if required.

To provide comprehensive and high-quality administrative support to the integrated contraception and sexual health service.

To ensure that joint working and close co-operation is developed and maintained with staff, both internal and external, to provide a complete and patient focused pathway.

37.5 hours per week, Monday to Friday with shifts including 8:45 - 16:45, 9:00 - 17:00 and 12:00 - 20:00.  Saturday on rotation 0900-1300 with half day off in that week.  Half day off per week which may vary due to staffing and clinic needs.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 3rd September 2026

Main duties of the job

To provide a comprehensive, confidential and high quality administrative and secretarial (where required) service to the iCaSH Team.

To undertake a high level of self-directed work, autonomous decision making, troubleshooting and the ability to manage sensitive information. Prioritise own day-to-day activities, including any specific requirements of the team/service.

To work collaboratively with all members of the multi-disciplinary team.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff  who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. 

Detailed job description and main responsibilities

To have sound knowledge of the electronic patient record system, utilising the service’s electronic systems and databases to input and retrieve information.

Maintain patient information on the electronic patient record system including scanning, attaching files and other appropriate actions.

Undertake clerical/secretarial and administrative tasks required for existing service delivery and for new initiatives, priorities and innovations.

Answer telephone and face-to-face queries from patients, staff and stakeholders, providing information as requested and as per Trust guidance. Communicate information and issues to members of the multi-disciplinary team.

To provide general reception, call-handling and administrative support as required within the needs of the service and provide administrative support to members of the leadership team.

Hand out clinician prescribed or issued medicines to patients where appropriate/required and in accordance with Trust Policy.

Identify and refer to senior colleagues any young and/or vulnerable people complying with Cambridgeshire Community Services (CCS) safeguarding policies.

To maintain patient notes according to the Trust ‘Records Management Policy’ and have knowledge and experience of medical/sexual and reproductive health terminology.

Person specification

Knowledge and skills

Essential criteria
  • Ability to cope with difficult situations
  • Excellent organisational skills
  • Ability to demonstrate a flexible approach to working

Qualifications and training

Essential criteria
  • Educated to GCSE level English and Maths or equivalent
Desirable criteria
  • Secretarial qualification/training or equivalent experience

Experience

Essential criteria
  • Good IT knowledge and experience including basic internet navigation
  • Experience of using database systems
  • Experience in working with confidential information
  • Experience of working in a busy, demanding environment within a team
Desirable criteria
  • Previous experience within sexual health

Safeguarding

Essential criteria
  • Demonstrates an understanding of the basics of safeguarding issues

Employer certification / accreditation badges

Carers Friendly Tick award EmployersVeteran AwareDisability confident leaderArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Step into healthNational Preceptorship for Nursing Quality Mark 2024

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracey Garratt
Job title
Service Support Lead
Email address
[email protected]
Apply online nowAlert me to similar vacancies