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Crynodeb o'r swydd

Prif leoliad
Head & Neck
Gradd
NHS AfC: Band 3
Contract
Cyfnod Penodol: 6 mis (Fixed term/ Secondment for 6 months)
Oriau
Llawnamser - 37.5 awr yr wythnos (Monday - Friday 08.30-16.30)
Cyfeirnod y swydd
223-HNS-632-A
Cyflogwr
The Shrewsbury and Telford Hospital NHS Trust
Math o gyflogwr
NHS
Gwefan
The Princess Royal Hospital
Tref
Telford
Cyflog
£25,760 - £27,476 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
09/09/2026 23:59

Teitl cyflogwr

The Shrewsbury and Telford Hospital NHS Trust logo

Head & Neck Support Medical Secretary

NHS AfC: Band 3

Trosolwg o'r swydd

An exciting opportunity has arisen for a proactive and highly skilled full time, 37.50 hours a week, Band 3 Support Secretary to join our dedicated Head & Neck Secretariat team at The Princess Royal Hospital, Telford. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Prif ddyletswyddau'r swydd

  • Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
  • Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
  • Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
  • To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
  • Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
  • File results, letters, and various other documentation in medical notes

Gweithio i'n sefydliad

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team —  clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising  individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a  meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Hospital Transformation Programme (HTP)

Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.

We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.

View full details of HTP  

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

For full duties and responsibilities please refer to the attached document entitled Job pack for further information. 

Manyleb y person

Essential Criteria

Meini prawf hanfodol
  • 4 GCSE (C and above) or equivalent
  • RSA Stage 3 typewriting, word processing or equivalent
Meini prawf dymunol
  • NVQ 3 Business Admin

Experience

Meini prawf hanfodol
  • • Use of Microsoft packages
  • • Secretarial procedures
  • • Knowledge of software procedures
Meini prawf dymunol
  • • Medical terminology
  • • NHS experience
  • • Medical Secretarial
  • • Audio typing

Skills

Meini prawf hanfodol
  • • High standard of grammar and spelling
  • • Able to prioritise
  • Patient focused
Meini prawf dymunol
  • • Touch type

Bathodynnau ardystio / achredu cyflogwyr

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Application numbers

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Maria Hazell
Teitl y swydd
Medical Secretary Supervisor
Cyfeiriad ebost
[email protected]
Rhif ffôn
01743261000
Gwybodaeth i gefnogi eich cais

Maria Hazell extension 2106

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Rhif ffôn
01743 492402
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg