Job overview

Are you great with people, very organised, and passionate about patient care?  Our Oncology Service is looking for a motivated friendly and confident individual with experience of working within a very busy and fast-paced patient facing environment to come and join our team.

Imperial College Healthcare NHS Trust is an Academic Health Science Centre (AHSC) and one of the largest Trusts in the country.  Our mission is to provide world class healthcare for our patients, through excellence in research, education and training.

We are currently looking to recruit an enthusiastic person to join our Oncology  GTD Administration team to provide efficient administrative support to the GTD Service, ensuring the smooth coordination of patient screening, preparation and dispatch of testing kits, and general administration.   The post holder will be expected to organise and prioritise their own workload and to work closely with clinical colleagues in order to ensure the continuity of service for our patients at all times.

This is a great opportunity for an excellent administrator to develop and learn within a complex, fast-paced environment. You will have excellent team working, interpersonal and communication skills with the vision and enthusiasm to continually develop both yourself and the service. 

This post is a fixed term role for 6 months consisting of 37.5 hours per week. Monday to Friday 09:00 – 17:00.

Main duties of the job

Patient Screening and Communication

• Conduct screening telephone calls with patients in accordance with service protocols.
• Provide patients with clear information regarding testing processes, appointments, and kit requirements.
• Escalate any clinical concerns or queries to the appropriate healthcare professional.
• Maintain a professional and compassionate approach when communicating with patients.
• Accurately document outcomes of patient calls and update relevant databases and patient records.

Kit Preparation and Dispatch

• Prepare patient testing kits for distribution, ensuring all required documentation and materials are included.
• Arrange timely dispatch of kits to patients.
• Monitor stock levels of kits and associated materials and report shortages.
• Maintain accurate records of kits sent, received, and processed.
• Liaise with courier services and internal departments as required.

Administrative Support

• • Print, prepare, and distribute clinical reports and associated documentation.
  • Input and maintain patient information on relevant electronic systems and databases.
  • File, scan, and manage documentation in line with information governance requirements.
  • Support appointment administration.
  • Respond to telephone and email enquiries in a timely and professional manner.
  • Assist with data collection, audits, and service reporting as required.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme.  Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. 

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly,  part time or job share.  Please talk to us at interview.