Job summary
- Main area
- Upper GI Surgery
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 318-26-T0485-A
- Employer
- Gloucestershire Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Gloucestershire Royal Hospital
- Town
- Gloucester
- Salary
- £25,760 - £27,476 (pa pro rata if part-time)
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
Employer heading
Surgical Secretary - Upper GI Surgery, Band 3
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Band 3 Upper GI Surgical Secretary
An exciting opportunity has arisen for an experienced medical secretary to join our team as a medical secretary within the Upper GI surgery department. You will work alongside the existing administrative team to provide comprehensive and efficient secretarial support.
We are looking for enthusiastic and motivated individuals who can manage the fluctuating demands of a busy Consultant Surgeon. You will need to be flexible and have excellent organisational and communication skills. The ability to work under pressure and effectively prioritise your own workload is essential. You must have the ability to multi-task and work in a busy, ever changing environment.
You will be able to work on your own initiative as well as within a team with well developed communication and interpersonal skills
Additional working pattern details: Monday to Friday
Main duties of the job
As a surgical secretary, you will provide a comprehensive secretarial service to our consultant surgeons. This includes, but is not limited to, diary management, correspondence, referrals, phone calls, email management and general day-to-day office administration. The ideal candidate needs to have a high level of attention to detail and be able to work well under time constraints to ensure that local and national targets are met with regards to patient pathways.
You will be the first point of contact for patients, our multi-professional colleagues and outside sources with queries and you will need to exercise initiative and judgment when dealing with these enquiries to ensure they are dealt with efficiently and appropriately. These contacts are made in a variety of ways therefore excellent communication skills on all levels are essential.
You will also be responsible for managing and overseeing the elective surgery waiting list as well as planning and co-ordinating surgical admissions for our patients.
As part of the secretarial service, you will be required to touch type from audio dictation a variety of documents. The role requires a certain level of understanding of medical terminology.
As a secretary you will be dealing with a lot of confidential and sensitive information and our ideal candidate will understand the importance of maintaining confidentiality when dealing with personal information.
Working for our organisation
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service.
Detailed job description and main responsibilities
Please reference the attached Job Description and Person Specification for further information regarding this role.
Person specification
Experience
Essential criteria
- Previous experience of dealing with members of the public
- Experience of using own initiative, prioritising workload and utilising organisational skills
Desirable criteria
- Previous experience working in a busy office
- Previous medical secretary/hospital/NHS service experience
- Experience of data entry, maintaining databases and data validation of electronic records
- Working experience of TRAK/EPR/PACS/Infoflex
Knowledge
Essential criteria
- Good command and understanding of English, punctuation and grammar
- Excellent verbal and written communication skills
- Excellent and accurate attention to detail
- Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management
Desirable criteria
- Knowledge of NHS systems
Qualifications
Essential criteria
- GCSE English and Maths at Grade C or above
Desirable criteria
- Typewriting / word processing RSA Level 3 or equivalent practical experience
- NVQ in Administration level 3 computer literate in Microsoft Office packages
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Hollie Smith
- Job title
- Secretary Supervisor - Upper GI Surgery
- Email address
- [email protected]
- Telephone number
- 0300 422 6658
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