Job summary
- Main area
- Emergency Division
- Grade
- Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 203-EM881
- Employer
- South Warwickshire University NHS Foundation Trust
- Employer type
- NHS
- Site
- SWFT/GEH
- Town
- Warwick
- Salary
- £66,582 - £77,368 Per Annum
- Salary period
- Yearly
- Closing
- 10/09/2026 23:59
- Interview date
- 22/09/2026
Employer heading
General Manager
Band 8b
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Disclosure and Barring Service (DBS) Checks
Many of the roles we advertise have a requirement for a DBS check to be carried out. If you are successful for a role and it requires a DBS check the Trust will carry out the initial check and subscription to the DBS Update Service, however successful candidates will be expected to cover the associated costs . Details of this will be sent to successful candidates in their offer letter.
Probationary Period
All new staff to the Trust will be subject to a standard 3 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Visa Sponsorship
The Trust will only consider sponsoring staff for certain roles, however this will be considered on a case by case basis in line with current legislation. As an employer we are unable to offer sponsorship to all roles in particular we cannot offer sponsorship for roles below Band 5.
Job overview
We welcome applicants to apply for our newly created General Manager for Frailty Warwickshire Wide.
Working across SWFT and GEH
Main duties of the job
The General Manager will support and assist the Directorate Manager to deliver services across Geroge Eliot Hospital NHS Trust and South Warwickshire University NHS Foundation Trust and associated community sites.
The General Manager will support and assist the Directorate Manager in the delivery of the constitutional standards, national, local and directorate priorities.
The General Manager will support and assist the Directorate Manager in the delivery of quality, activity, finance and governance for the directorate.
Working with the Clincial Leads, provide line management to staff within the directorate, including the annual job planning and appraisals.
The General Manager will lead on specific service improvement objectives working to ensure services are fit to meet the national, local and directorate priorities.
The General Manager will support the directorate with the development of business plans and the annual planning submission. They will also monitor compliance and delivery against plan.
The General Manager will support the development, implementation and annual review of business continuity plans, contributing to the Directorate emergency, prevention, preparedness and response (EPPR) plans.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Detailed job description and main responsibilities
Performance Management
To support and assist the Directorate Manager in ensuring robust performance management systems are in place for the Directorate.
To support and assist the Directorate Manager to monitor the services within the Directorate against the constitutional standards, to assist in the production of assurance papers to be delivered to the Divisional Board.
To support and assist the Directorate Manager, Nursing / Midwifery / AHP/ other professional leads and Clinical Leads in the preparation of any inspections and reviews to achieve compliance with NHS and statutory requirements, eg, CQC, HSE.
To manage and report on Directorate performance indicators to the Divisional Board that demonstrate compliance against national standards ensuring attention is paid to immediate risks and mitigation plans to maintain compliance.
To analyse and interpret data from various sources into effective knowledge management which drives the activities of the Directorate.
To support and assist the Directorate Manager to ensure all operational managers within the Directorate are aware of specific standards / targets that they are responsible for delivering and provide support to each manager to ensure safe and effective delivery of them.
To be responsible, in conjunction with the Clinical Leads and other clinical professional leads, for the delivery of clinical services, management of clinical risk and health care governance for each speciality within the Directorate, reporting to the Directorate Manager.
To support and assist the Directorate Manager to ensure effective and optimum utilisation of resources within the Directorate.
To work with the Directorate Manager to develop and implement business plans to ensure all services within the Directorate can respond to patients’ needs throughout the year.
To support and assist the Directorate Manager to ensure the Directorate meets all constitutional standards.
To use data to analysis and interpret performance relating to the specialities, developing strategies to address issues as they arise and provide assurance to the Directorate Triumvirate that those standards are being maintained, escalating any areas of concern.
To support and assist the Directorate processes aimed at improving and maintaining financial controls, providing assurance to the Directorate Triumvirate, escalating concerns and proposing mitigation plans when deviation is seen.
To support and assist the Directorate Manager in any digital developments, including changes to the electronic patient record or new technologies to improve and enhance patient care and productivity.
Strategic Development
To work collaboratively with the Clinical Leads, Nursing / Midwifery/ AHP and other professional leads to identify the key activities for service improvement and business development. To inform the Directorate Triumvirate of service level plans so they can be included in the business planning cycle and budget setting.
To develop and deliver business opportunities that maintain, support and enhance the delivery of high-quality services, including new and existing opportunities for income generation. To advise the Directorate Triumvirate of opportunities and work in collaboration to inform business planning.
To support and assist the Directorate Manager, taking the lead as required, for service redesign with the multidisciplinary directorate team, supporting operational managers to confidently design and implement service changes to meet the national and local priorities and to improve patient care.
To work with the Directorate Triumvirate and other managers to inform and contribute to the strategic planning that will support development of the Trust planning and priorities.
To develop effective partnerships with clinical teams and an environment in which all directorate staff have the opportunity to be involved and influence the management, planning and development of services within the directorate
Financial Responsibilities
To support and assist the Directorate Management to establish a strategic direction that will provide a base for business planning and reflects the local and national priorities.
To lead the speciality multi-disciplinary team in the management of budgets, reporting to the Directorate Triumvirate to ensure services are delivered cost effectively and productivity is maximised.
To maximise income opportunities available to the directorate and to ensure business cases are developed to sustain and transform services in line with local and national priorities. To inform and influence the Directorate business plans.
To ensure all assets within the directorate (buildings, land and equipment) are utilised efficiently and effectively. To inform and support the Directorate Triumvirate to ensure the Directorate needs are reflected in the Divisional capital plans.
To support and assist the Directorate Triumvirate in producing strategic business, workforce and financial plans for the Directorate, informing and assuring the Directorate Triumvirate that such plans are in line with local and national priorities.
To support the Directorate Triumvirate in the development of services to meet the national agenda of providing patient care locally by working with primary and third sector providers.
Person specification
Qualifications
Essential criteria
- Participation in a senior management development program qualification or demonstrable experience
- Educated to Master’s Level or equivalent experience
Experience
Essential criteria
- Experience of working in a senior operational role
- Successful track record of managing change in a complex environment
- Experience of leading and directing senior clinical and non-clinical teams in achieving key performance indicators
- Experience of developing services and exploring business opportunities
- Knowledge and understanding of NHS policy and key changes in the NHS
- Competent in the use of office IT systems
- Experience in interpreting and implementing national and local policy
Desirable criteria
- Understanding of commissioning dynamics
Skills
Essential criteria
- Excellent communication skills and ability to influence decisions and strategy with the Divisional management teams
- Effective negotiating, influencing and networking skills
- Ability to provide management advice to senior managers
- Highly developed problem solving and analytical skills
- Able to assess a broad range of complex information quickly and accurately including finance, activity, clinical, technical service data
- Ability to oversee the performance targets of specialties
- Manage complex and multifaceted problems
- Ability to anaylse information on the performance of specialties ensuring corrective actions are carried out
- Ability to support business objectives
- Highly developed financial management and business management skills
- Ability to support the delivery of financial performance
- Ability to support successful operational performance
- Ability to work collaboratively
- Ability to undertake strategic planning and make complex decisions
- Ability to review performance of teams
- Ability to lead change and hold others to account
- Ability to develop strategies for the use of clinical information to inform and support service delivery and clinical decision making
- Ability to promote the initiation of research and clinical governance/audit projects within the Division
- Ability to use their own judgment to define short-, medium- and long-term work priorities
- To be flexible to the demands of the environment including unpredictable work patterns, deadlines and frequent interruptions
- Ability to make recommendations to Trust Management and challenge current practices in order to achieve the required outcomes
- Ability to adapt ways of working through transformational change
- Ability to deal with sensitive and complex issues affecting individuals
- Ability to deal directly with and resolve issues with complainants
- Ability to manage work priorities effectively
- Demonstrate commitment to continuing professional development
- Portrays self-belief and drive for improvement
- Demonstrates intellectual flexibility, political astuteness and drive for results
Desirable criteria
- Evidence of collaborative working and effective strategic influencing
- Ability to provide strategic leadership to senior teams
- Ability to initiate strategies for the development of audits and research projects to ensure recommendations are acted upon
- Ability to work in a complex environment by utilising past and current skills and knowledge
Other
Essential criteria
- To be able to travel to different organisations to represent the Trust on official business
- Ability to work on call
- Ability to work flexibly and unsocial hours
Desirable criteria
- Proven track record of managing and developing services
- Maintains a focus on local healthcare development and assesses impact within own sphere of influence
- To challenge existing practice and initiate improvement in services to meet the needs of patients and achieve corporate objectives
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Raj Dhaddy
- Job title
- Directorate Manager
- Email address
- [email protected]
- Telephone number
- 07828240665
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